Robotics Process Automation Controller

Western Union; Atlanta (GA); Vor Ort; USD 85.000 - 110.000; Vollzeit

Zusammenfassung

Western Union is seeking a Process Automation Controller to monitor and troubleshoot robots within our digital workforce. You will manage VM allocations in the Control Room, review application logs, and ensure automated processes run reliably across shifts.

You will analyze queue items, report on completed volumes, and identify exceptions for troubleshooting. The role requires IT/Business background, familiarity with Blue Prism, UiPath, or Automation Anywhere, and the ability to work evenings,

Qualifikationen

• Bachelor’s degree or equivalent work experience in IT/Business.
• Experience in IT support L1/L2.
• Familiar with automation platforms such as Blue Prism, UiPath, or Automation Anywhere.
• Strong troubleshooting and problem-solving skills.
• Ability to work in a shift-based environment including evenings, weekends, and holidays.

Aufgaben

• Monitor automated work completed.
• Allocate and technically set up virtual machines (VMs) onto specific processes through the use of the Blue Prism Control Room
• Monitor the application logs to do initial triage and provide information for debugging and troubleshooting when an event has terminated unexpectedly
• Monitor Queue items that are waiting to be picked up and worked by VMs/Robots
• Extract and report, worked out items completed volumes and identify exceptions and recognize patterns
• Classify and identify system and business exceptions, report and communicate with proper response for troubleshooting and resolution
• Identify opportunities to improve and enhance the Virtual Workforce capacity
• Liaising with SMEs from the business to understand downstream or upstream volume that impact the process
• Implement process/operational changes that further increase the benefits of the automated process
• Schedule process automation (robots)
• Able to support a variable schedule day/evening shift and during weekends and public holidays
• Technical Troubleshooting
• Knowledge base build and management
• Credential / password / variables management and housekeeping for robots.

Kenntnisse

Troubleshooting

Stakeholder comms

Shift work

Excel proficiency

Log analysis

Ausbildung

Bachelor’s degree or equivalent work experience in IT/Business

Tools

Blue Prism

UiPath

Automation Anywhere

Jobbeschreibung

Western Union is seeking a Process Automation Controller to monitor and troubleshoot robots within our digital workforce. You will manage VM allocations in the Control Room, review application logs, and ensure automated processes run reliably across shifts.

You will analyze queue items, report on completed volumes, and identify exceptions for troubleshooting. The role requires IT/Business background, familiarity with Blue Prism, UiPath, or Automation Anywhere, and the ability to work evenings,