Robotics Forward Deployed Engineer

Tutor Intelligence; City of Watertown (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Tutor Intelligence is seeking a technically credible and customer-oriented engineer to manage customer sites with Tutor robots. This role involves diagnosing issues, writing code, and developing strong relationships with clients.

The ideal candidate will have a deep understanding of robotics, be accountable for operational success, and contribute insights to the product roadmap. This position demands a unique blend of technical expertise and customer partnership, making it pivotal to our operations.

Qualifications

• Technical credibility and customer orientation.
• Ability to write scripts, tooling, and dashboards.
• Experience with robotics and operational processes.

Responsibilities

• Own a portfolio of customer sites running Tutor robots.
• Diagnose issues across software, mechanical, and process dimensions.
• Shape product roadmap with insights from the field.

Job description

The Role

We’re looking for a technically credible, customer‑oriented engineer to own a portfolio of customer sites running Tutor robots in production. You’ll be the primary partner for each of your sites — the person their operations, engineering, and maintenance teams call first when something matters — and you’ll be accountable for the operational and technical success of those deployments over time.

This isn’t a traditional customer success role, and it isn’t core product engineering. You won’t own the product roadmap or build new robotic capabilities — that’s R&D. But you will write code: the scripts, tooling, dashboards, and playbook logic that turn today’s manual interventions into things that run themselves. The point of the job is to make your sites need you less over time, and to solve the hard, multi‑factor problems that no playbook covers yet. You’ll develop deep working knowledge of how our robots actually behave in the real world, diagnose issues across software, mechanical, and process dimensions, and partner with engineering to drive the deeper fixes — bringing the field context, prioritization, and validation that makes those fixes right.

The role is also genuinely relationship‑driven. The customers in your portfolio will know you, trust you, and rely on you. You’ll spend real time on‑site at your facilities, remote time on diagnosis, tuning, and building, and ongoing time partnering with your customers' engineering and operations leaders. Your insights from the field will directly shape our product roadmap. This role sits at the intersection of robotics, operations, and customer partnership — and the right person is energized by all three.