Robotics Field Solutions Engineer

Tutor Intelligence; City of Watertown (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Tutor Intelligence is seeking a customer-oriented engineering thinker to manage customer sites operating Tutor robots. You will be the trusted partner for your customers, ensuring the operational success of deployments while diagnosing issues across multiple dimensions.

This role requires a genuine understanding of robotics, the ability to build relationships with customers, and a commitment to improving their operational success. Regular on-site presence and collaboration with engineering teams are essential to the role.

Qualifications

• Strong technical understanding of robotics systems.
• Experience with customer engagement and relationship building.
• Ability to diagnose software and mechanical issues.

Responsibilities

• Partner with customers for operational and technical success.
• Develop deep knowledge of systems and diagnose real-world issues.
• Collaborate with engineering and support teams to improve the product.

Skills

Technical knowledge of robotics

Customer relationship management

Problem diagnosis

Job description

The Role

We're looking for a technically credible, customer-oriented engineering thinker to own a portfolio of customer sites running Tutor robots in production. You'll be the primary partner for each of your sites — the person their operations, engineering, and maintenance teams trust when something matters — and you'll be accountable for the operational and technical success of those deployments over time.

This is not a traditional Customer Success role, and it's not a product engineering role either. You won't be writing application code, designing novel robotic applications, or doing core feature development. What you will do is develop deep working knowledge of our systems, diagnose issues across software, mechanical, and process dimensions in your customers' real-world environments, and partner with engineering to execute technical improvements that make your customers successful. The work is genuinely technical — you need to understand how our robots work well enough to be the credible technical voice on the customer side — but the goal is to help customers operationally and technically utilize the product we've built, not to extend it.

The role is also genuinely relationship-driven. The customers in your portfolio will know you, trust you, and call you first when they need help. You'll spend meaningful time on-site at your facilities, remote time on technical diagnosis and tuning, and ongoing time partnering with your customers' engineering and operations leaders. Internally, you'll work alongside our engineering, support, and maintenance teams, and your insights from the field will directly shape our product roadmap.

This role sits at the intersection of robotics, operations, and customer partnership. The right person is energized by all three.