Robotics Field Technician

Reliance One; Ann Arbor (MI); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits—3

Paid time off

Paid holidays

Job summary

Reliance One, Inc. is seeking a hands-on Robotics Field Application Technician / Engineer to support advanced robotic systems at a customer location in Ann Arbor, MI.

The role combines robotics troubleshooting with software diagnostics using Linux, Python, and ROS to diagnose hardware and software issues. The position involves working at customer sites, testing and repairing components, and documenting issues and resolutions.

Qualifications

• Hands-on experience troubleshooting robotic, automated, electromechanical, or similarly complex equipment.
• Ability to diagnose both hardware and software issues.
• Experience working with Linux.
• Experience using Python for troubleshooting, diagnostics, scripting, or technical support.
• Familiarity with ROS1 and/or ROS2.
• Knowledge of electrical and mechanical troubleshooting principles.
• Experience troubleshooting sensors, actuators, motors, wiring, networking, and related system components.
• Ability to read and interpret error messages, diagnostic logs, and system data.
• Ability to safely assemble, disassemble, test, and repair robotic equipment.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to document technical issues and solutions clearly.
• Ability to communicate professionally with customers, system users, technicians, and engineers.
• Willingness to learn proprietary robotic systems and software.
• Ability to work onsite in Ann Arbor during the assigned shift.

Responsibilities

• Troubleshoot robotic system failures at the customer location.
• Determine whether problems are related to software, electrical systems, mechanical components, sensors, networking, or other hardware.
• Use Linux, Python, and ROS1/ROS2 to diagnose robotic system issues.
• Review error messages, diagnostic logs, system data, and equipment behavior.
• Perform hands-on mechanical and electrical troubleshooting and repairs.
• Assemble and disassemble robotic components when necessary.
• Troubleshoot sensors, actuators, motors, wiring, connections, and related robotic components.
• Test robotic systems following repairs, software changes, or component replacements.
• Verify that systems are operating safely and according to performance expectations.
• Document technical problems, troubleshooting steps, root causes, and implemented solutions.
• Escalate complex issues to the Research and Development or Engineering team.
• Provide detailed diagnostic information that supports efficient issue resolution.
• Communicate directly and professionally with customers and system users.
• Provide timely updates regarding equipment issues, repair status, and next steps.
• Maintain tools, diagnostic equipment, spare parts, and service documentation.
• Complete training on the company’s robotic systems, hardware, and software.
• Support continuous improvement by identifying recurring issues and recommending corrective actions.

Skills

Robotics troubleshooting

Hardware & software diagnosis

Linux experience

Python scripting/diagnostics

ROS1/ROS2 familiarity

Electrical/mechanical troubleshooting

Sensing and actuators troubleshooting

Diagnostics and log interpretation

Hands-on assembly/disassembly

Strong communication skills

Technical documentation

Customer-facing communication

Willingness to learn proprietary tech

Onsite work in Ann Arbor

Job description

Robotics Field Application Technician / Engineer

Work Arrangement:

Onsite at Customer Location

Openings:

Two initial openings, with the potential for additional openings in January 2027

Target Start:

End of November 2026

Pay Rate:

Approximately $28.00–$35.00 per hour to start; higher compensation may be considered for candidates with more than two years of strong, directly relevant experience

Benefits:

Medical, dental, and vision benefits begin on Day 1

Additional Benefits:

Paid time off and paid holidays

Available Shifts

• First Shift: 6:00 a.m.–2:00 p.m.
• Second Shift: 1:00 p.m.–9:00 p.m.

Position Overview

• Reliance One, Inc. is hiring a hands-on Robotics Field Application Technician / Engineer for one of our established robotics clients in Ann Arbor, Michigan.
• The Robotics Field Application Technician / Engineer will support advanced robotic systems at a customer location. This position combines robotics, electromechanical troubleshooting, software diagnostics, and direct customer support.
• This is not a full-time programming position or a traditional industrial robot programming role. The Robotics Field Application Technician / Engineer must be comfortable physically working on robotic equipment while also using Linux, Python, and ROS to diagnose hardware and software issues.

Key Responsibilities

• Troubleshoot robotic system failures at the customer location.
• Determine whether problems are related to software, electrical systems, mechanical components, sensors, networking, or other hardware.
• Use Linux, Python, and ROS1/ROS2 to diagnose robotic system issues.
• Review error messages, diagnostic logs, system data, and equipment behavior.
• Perform hands-on mechanical and electrical troubleshooting and repairs.
• Assemble and disassemble robotic components when necessary.
• Troubleshoot sensors, actuators, motors, wiring, connections, and related robotic components.
• Test robotic systems following repairs, software changes, or component replacements.
• Verify that systems are operating safely and according to performance expectations.
• Document technical problems, troubleshooting steps, root causes, and implemented solutions.
• Escalate complex issues to the Research and Development or Engineering team.
• Provide detailed diagnostic information that supports efficient issue resolution.
• Communicate directly and professionally with customers and system users.
• Provide timely updates regarding equipment issues, repair status, and next steps.
• Maintain tools, diagnostic equipment, spare parts, and service documentation.
• Complete training on the company’s robotic systems, hardware, and software.
• Support continuous improvement by identifying recurring issues and recommending corrective actions.

Required Qualifications

• Hands-on experience troubleshooting robotic, automated, electromechanical, or similarly complex equipment.
• Ability to diagnose both hardware and software issues.
• Experience working with Linux.
• Experience using Python for troubleshooting, diagnostics, scripting, or technical support.
• Familiarity with ROS1 and/or ROS2.
• Knowledge of electrical and mechanical troubleshooting principles.
• Experience troubleshooting sensors, actuators, motors, wiring, networking, and related system components.
• Ability to read and interpret error messages, diagnostic logs, and system data.
• Ability to safely assemble, disassemble, test, and repair robotic equipment.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to document technical issues and solutions clearly.
• Ability to communicate professionally with customers, system users, technicians, and engineers.
• Willingness to learn proprietary robotic systems and software.
• Ability to work onsite in Ann Arbor during the assigned shift.

Preferred Qualifications

• More than two years of directly relevant robotics or automation experience.
• Experience supporting autonomous, mobile, collaborative, or advanced robotic systems.
• Experience providing field service, application support, or customer-site technical support.
• Experience escalating technical issues to engineering or R&D teams.
• Experience with robotic system networking and communications.
• Experience performing root-cause analysis on complex electromechanical systems.

Ideal Candidate

The ideal Robotics Field Application Technician / Engineer is equally comfortable working with physical equipment and technical software tools. This person enjoys hands‑on troubleshooting, can methodically isolate the source of a problem, and communicates clearly with both customers and engineering teams.

Equal Employment Opportunity Commission (EEOC) Statement

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.