Robotics Field Engineer: Technical Customer Partner

Lever, Inc.; Watertown (MA); Hybrid; USD 80,000 - 135,000; Full time

Job summary

Tutor Intelligence is seeking a technically credible, customer-oriented engineer to own a portfolio of customer sites running Tutor robots in production. You'll be the primary partner for operations, engineering, and maintenance teams, accountable for the deployments' operational and technical success.

The role blends robotics, operations, and customer partnership: expect on-site time, remote diagnosis, and collaboration with engineering to implement improvements that improve customer outcomes.

Qualifications

• 2-5+ years of experience in a technical customer-facing role: applications engineering, field engineering, robotics deployment, solutions engineering, technical account management, or similar
• Technical depth in robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse/logistics technology
• Comfort working hands-on with both software and physical systems in real-world environments
• Aptitude for developing deep working knowledge of complex technical systems built by others
• Genuine relationship orientation with customers over time
• Strong communication skills with technical and non-technical audiences
• Willingness to spend meaningful time on-site at customer facilities

Responsibilities

• Own a portfolio of customer sites end-to-end: be the primary technical partner for each, build deep trust with their teams, and be accountable for success
• Develop deep working knowledge of our robot systems—software, hardware, and operational characteristics
• Diagnose and resolve operational and technical issues in real-world environments, working through software configuration, mechanical adjustments, process changes, and root-cause analysis
• Partner with engineering to execute technical improvements that benefit customers and provide field validation
• Track the health and performance of the assigned fleet and proactively act on signals
• Translate field reality into product insights for engineering and product teams
• Collaborate with Account Executives on expansion conversations where customer success creates growth

Skills

Applications engineering

Field engineering

Robotics deployment

Solutions engineering

Technical account management

Job description

Tutor Intelligence is seeking a technically credible, customer-oriented engineer to own a portfolio of customer sites running Tutor robots in production. You'll be the primary partner for operations, engineering, and maintenance teams, accountable for the deployments' operational and technical success.

The role blends robotics, operations, and customer partnership: expect on-site time, remote diagnosis, and collaboration with engineering to implement improvements that improve customer outcomes.