Robotics Customer Experience Specialist

Valid8 Financial, Inc.; San Rafael (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A financial services company in California seeks a Customer Service Representative to manage customer accounts and provide support using robotic exoskeletons. The role involves maintaining relationships, resolving complaints, and offering technical assistance. Ideal candidates will have a Bachelor's degree and 3-5 years of experience in customer service. Proficiency in MS Suite and Salesforce is preferred, along with strong communication skills. This position offers a dynamic work environment to handle complex customer needs.

Qualifications

• 3-5 years’ experience as a customer service representative.
• Excellent verbal and interpersonal communication skills.
• Ability to prioritize, multi-task and work in a task-oriented environment.

Responsibilities

• Acts as the point of contact with customers on assigned accounts.
• Researches and confirms results for customer inquiries.
• Provides technical support to customers and resolves issues.

Skills

Customer service experience

Verbal communication skills

Problem-solving skills

Technical aptitude

Organizational skills

Education

Bachelor’s Degree or equivalent experience

Tools

MS Suite

Salesforce

ERP systems (Infor, Teamcenter)

Job description

A financial services company in California seeks a Customer Service Representative to manage customer accounts and provide support using robotic exoskeletons. The role involves maintaining relationships, resolving complaints, and offering technical assistance. Ideal candidates will have a Bachelor's degree and 3-5 years of experience in customer service. Proficiency in MS Suite and Salesforce is preferred, along with strong communication skills. This position offers a dynamic work environment to handle complex customer needs.