Robot Operator

Tutor Intelligence; Massachusetts; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a pioneering robotics startup that is revolutionizing factory operations with innovative technology. In this dynamic role, you will ensure the seamless operation of robots in the field, providing vital support through customer interactions and technical troubleshooting. This position offers flexible shifts, allowing you to contribute to a vibrant team dedicated to pushing the boundaries of automation. If you're passionate about technology and eager to make a difference while working alongside enthusiastic colleagues, this is the perfect opportunity for you. Embrace the challenge and be part of a mission that is shaping the future of robotics!

Benefits

Health Insurance

Parking Onsite

Hiring Bonus

Qualifications

• Experience in customer support and technical issue resolution is essential.
• Ability to learn protocols for diagnosing robot issues quickly.

Responsibilities

• Instruct robots via a web-based portal and respond to support calls.
• Track robot performance and report bugs while testing new features.

Skills

Customer Support

Technical Issue Resolution

Robot Diagnostics

Performance Tracking

Bug Reporting

Education

High School Diploma

Technical Certification

Tools

Web-based Portal

Job description

Tutor Intelligence, an MIT robotics startup, has developed a novel no-code interface to instruct robots on new tasks. We are deploying this technology to factories and warehouses across America and are growing our team to support 24-7 operations.

This is an operational role - perfect for someone who is looking to get involved with technology and join a fast-moving startup. In this role, you will work to keep the robots in the field happy and healthy. Your responsibilities include:

1. Instructing robots via a web-based portal
2. Responding to customer support calls and resolving technical issues
3. Learning protocols for diagnosing and solving robot issues
4. Tracking robot performance and providing feedback to engineering
5. Reporting bugs and testing new features

This role is split up over 3 shifts, plus some weekends. The opportunities are:

1. Shift 1: 6am - 3pm
2. Shift 2: 3pm - 11pm
3. Shift 3: 11pm - 7am (Overnight)

We also have weekend operations, which means that working days might be Tues-Sat or Sun - Thurs, or similar. The primary decision is what shift/s (1, 2, or 3) you are available for, and we will work with you if you have specific conflicts with specific days.

This opportunity comes with benefits, including health insurance. We are fully in-person in Watertown MA, with parking onsite.

We are a startup looking for people who are eager and excited to do what they can to ensure the team is making progress and our mission is successful. If this sounds like you (and you don’t mind hanging with a bunch of robot nerds :), then we look forward to your application!

$20 - $23 an hour

$500 Hiring Bonus will be paid after a successful completion of a 2 month probationary period.