Robot Video Game Operator

Tutor Intelligence; Massachusetts; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic MIT robotics startup where you will play a crucial role in ensuring the smooth operation of cutting-edge robotic technology. In this hands-on position, you will instruct robots through a web-based portal, tackle customer support calls, and troubleshoot technical issues. This operational role is ideal for tech enthusiasts eager to contribute to a fast-paced environment. With a focus on teamwork and innovation, you will help maintain robot performance and assist in the development of new features. If you're excited about technology and enjoy problem-solving, this opportunity is perfect for you!

Benefits

Health Insurance

Parking Onsite

Hiring Bonus

Qualifications

• Experience in technical support or customer service roles.
• Ability to learn quickly and adapt to new technologies.

Responsibilities

• Instruct robots and respond to customer support calls.
• Track robot performance and provide feedback to engineering.

Skills

Technical Support

Robot Operations

Problem Solving

Customer Service

Education

High School Diploma

Technical Certification

Tools

Web-based Portals

Performance Tracking Software

Job description

Tutor Intelligence, an MIT robotics startup, has developed a novel no-code interface to instruct robots on new tasks. We are deploying this technology to factories and warehouses across America, and are growing our team to support 24-7 operations.

This is an operational role - perfect for someone who is looking to get involved with technology and join a fast-moving startup. In this role, you will work to keep the robots in the field happy and healthy. Your responsibilities include:

1. Instructing robots via a web-based portal
2. Responding to customer support calls and resolving technical issues
3. Learning protocols for diagnosing and solving robot issues
4. Tracking robot performance and providing feedback to engineering
5. Reporting bugs and testing new features

This role is split up over 3 shifts, plus some weekends. The opportunities are:

1. Shift 1: 6am - 3pm
2. Shift 2: 3pm - 11pm
3. Shift 3: 11pm - 7am (Overnight)

We also have weekend operations, which mean that working days might be Tues-Sat or Sun - Thurs, or similar. The primary decision is what shift/s (1, 2, or 3) you are available for, and we will work with you if you have specific conflicts with specific days.

This opportunity comes with benefits, including health insurance. We are fully in-person in Watertown MA, with parking onsite.

We are a startup looking for people who are eager and excited to do what they can, to ensure the team is making progress and our mission is successful. If this sounds like you (and you don’t mind hanging with a bunch of robot nerds :), then we look forward to your application!

Pay: $20 - $23 an hour

$500 Hiring Bonus will be paid after a successful completion of a 2 month probationary period.