Roaming Teller I

Financial Educators Federal Credit Union; Meridian (ID); On-site; USD 22,000 - 29,000; Full time

Job summary

The Roaming Teller I at Financial Educators Federal Credit Union covers for tellers at other branches in the Treasure Valley area, traveling from your home branch. You will handle cash and account maintenance while delivering excellent member service and educating members on credit union products.

The role requires reliable transportation to travel between branches, with pay at $18.67 per hour plus mileage reimbursement. Travel expectations and essential duties are outlined in the posting.

Qualifications

• Cash handling and customer service experience is preferred.
• Ability to listen actively and resolve member inquiries.
• Accurate account maintenance and transaction processing.

Responsibilities

• Assist members with account inquiries and cash/non-cash transactions.
• Balance cash and daily transactions with accuracy.
• Educate members on Credit Union products and services.
• Cover tellers at other branches as needed across the Treasure Valley.

Skills

Cash handling

Customer service

Attention to detail

Job description

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2597161

• *This position will be required to travel to other CapEd branches in the Treasure Valley area**

• Role: The Roaming Teller I promotes member financial well-being through engaging members in meaningful conversations to resolve financial inquires, enrich the members experience and deepen their relationship with the Credit Union. This position processes transactions, handles cash, provides account maintenance and/or troubleshooting, and educates members on Credit Union products and services. The purpose of the Roaming Teller is to cover for Tellers at other Branches that are absent from work. The Roaming Teller will work out of their home branch and travel to other branches as needed. The Roaming Teller will furnish their own transportation to the assigned location.

• Pay: The pay for this position is $18.67 an hour plus mileage reimbursement.

Essential Functions & Responsibilities:

• Assists members, guest members and potential members with their account inquiries, performs cash and non-cash transactions and Account Maintenance While Actively Listening To And Inquiring About members needs with the objective of providing the ultimate member experience and value-added solutions.
• Resolves member inquires with a focus on our Brand Promise while utilizing and adhering to company policies. Researches and explores potential solutions to provide alternatives for members. Follows escalation processes to direct members to appropriate team member as needed.
• Balances cash, checks and conducts daily transactions with minimal errors.
• Maintains knowledge of all credit union products, services, and promotions.
• Contributes to efficient Credit Union operations by performing other job-related duties as assigned.