Roaming Teller I - Thunderbolt Branch

Financial Educators Federal Credit Union; Meridian (ID); On-site; USD 23,000 - 30,000; Full time

Job summary

Financial Educators Federal Credit Union in Meridian, Idaho, is seeking a Roaming Teller I to support members across branches. You will promote financial well-being by engaging members in conversations, process transactions, handle cash, provide account maintenance and education on Credit Union products and services.

The Roaming Teller works from the home branch and travels to other branches as needed, with own transportation required.

Qualifications

• Cash handling and banking product knowledge essential.
• Strong customer service and communication skills.
• Ability to perform account maintenance and resolve inquiries.

Responsibilities

• Assist members and guest members with account inquiries and transactions.
• Balance cash and daily transactions with accuracy.
• Maintain knowledge of credit union products and promotions.
• Provide education on products and services to members.

Skills

Cash handling

Customer service

Account maintenance

Financial knowledge

Travel required

Job description

This job was posted by https://idahoworks.gov: For more information, please see: https://idahoworks.gov/jobs/2578543

The Roaming Teller I promotes member financial well-being through engaging members in meaningful conversations to resolve financial inquiries, enrich the members experience and deepen their relationship with the Credit Union. This position processes transactions, handles cash, provides account maintenance and/or troubleshooting, and educates members on Credit Union products and services. The purpose of the Roaming Teller is to cover for Tellers at other Branches that are absent from work. The Roaming Teller will work out of their home branch and travel to other branches as needed. The Roaming Teller will furnish their own transportation to the assigned location.

Pay: The pay for this position is $18.67 an hour.

Essential Functions & Responsibilities

• Assists members, guest members and potential members with their account inquiries, performs cash and non-cash transactions and Account Maintenance While Actively Listening To And Inquiring About members needs with the objective of providing the ultimate member experience and value-added solutions.
• Resolves member inquiries with a focus on our Brand Promise while utilizing and adhering to company policies. Researches and explores potential solutions to provide alternatives for members. Follows escalation processes to direct members to appropriate team member as needed.
• Balances cash, checks and conducts daily transactions with minimal errors.
• Maintains knowledge of all credit union products, services, and promotions.
• Contributes to efficient Credit Union operations by performing other job-related duties as assigned.