Roadside Emergency Response Technician

NTTA; Plano, Northern (TX, KY); Hybrid; USD 63,039,000 - 82,656,000; Full time

Job summary

NTTA in Plano, TX is seeking a Roadside Safety Specialist to rapidly remove debris and assist motorists on tollways. You will provide fuel, change tires, perform minor repairs, and conduct recoveries to keep traffic moving and safe.

You may handle accident scene duties, including first aid, traffic control, detour setup and debris removal, while reporting damages and maintaining records. Shift requirements include nights, weekends, and emergency readiness.

Qualifications

• High school diploma or equivalent.
• 0-3 years' experience.
• Must have a valid Texas Driver's License (Class C) upon hire and maintain such license throughout employment with NTTA.
• Must be able to pass required pre-employment drug and background screens.
• Required to obtain and maintain Criminal Justice Information Services (CJIS) certification and remain compliant with all CJIS security standards.

Responsibilities

• Removes disabled vehicles and those involved in accidents from the tollway.
• Assist stranded motorists by providing gas or water, changing tires, performing minor vehicle repairs and recoveries, or pushing vehicles off the roadway (relocation);
• Assist at accident scenes by providing emergency first aid, providing traffic control, assist with removing damaged vehicles, and/ or removing accident related debris from the roadway;
• Assist in setting up, maintaining and removing emergency detour routes required because of an incident;
• Report on property damage to and around the tollway system.
• Provides directions to stranded motorists;
• Report and affix removal stickers to abandoned vehicles;
• Remove debris from the roadway.
• Able to work with major accident victims and scenes, fatal accidents, and high-speed traffic.
• Provides exceptional positive customer service.
• Maintains records by entering information into databases, submitting reports as required, and recording and filing documents.
• Completes routine general office duties by maintaining a variety of official logs; contacting other departments to obtain or provide pertinent information, typing, filing, and answering general inquiries.
• Ensures vehicles are operational before and during shift.
• Maintains assigned equipment and supplies.
• Properly operates heavy duty trucks and safety equipment; properly wears and maintains serviceable issued uniforms and personal safety gear; strictly follows established practices and procedures.
• Ability to cope with job related stress including but not limited to deadlines, customers, supervisory and staff interactions, multi-tasking and high work volumes is required.

Skills

Customer service

Strong communication

Lift 100 pounds

Driving license

Emergency response

Education

High school diploma or equivalent

Job description

NTTA in Plano, TX is seeking a Roadside Safety Specialist to rapidly remove debris and assist motorists on tollways. You will provide fuel, change tires, perform minor repairs, and conduct recoveries to keep traffic moving and safe.

You may handle accident scene duties, including first aid, traffic control, detour setup and debris removal, while reporting damages and maintaining records. Shift requirements include nights, weekends, and emergency readiness.