Roadside Assistance Technician (SSP)

Ferrovial Agroman SA; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Ferrovial Agroman SA is looking for a Roadside Assistance Technician in Charlotte, North Carolina. Responsibilities include providing roadside assistance to stranded motorists, operating assigned vehicles, and performing maintenance tasks on the I-77 Express Project.

The ideal candidate should have a valid driver’s license, strong customer relationship skills, and the ability to work in a fast-paced environment. This role requires a flexible schedule with on-call duties and the capacity to lift 80 lbs.!

Qualifications

• 0–3+ years of experience in general traffic control and traffic management desired.
• National Traffic Incident Management Responder Training preferred.
• Basic knowledge of automotive mechanics.

Responsibilities

• Operate assigned vehicles and provide roadside assistance.
• Respond to traffic incidents and assist stranded motorists.
• Perform miscellaneous maintenance on the I-77 Express Lanes Project.

Skills

Customer relationship skills

Problem-solving

Communication skills

Ability to multitask

Education

Valid Driver’s License

Ability to obtain CDL

Job description

About us:

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public‑private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general‑purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

Job Description:

Candidate must be available to attend 4 weeks of paid training in Raleigh

As the Roadside Assistance Technician, you will operate a high‑equipped vehicle for performing roadside assistance operations, such as accident management, abandoned vehicle tagging and minor assistance (tire change and provide fuel and/or water). An I-77 MP Traffic Management Center operator will be dispatching and assisting you during all events. You will also work in occasions with maintenance personnel, for providing them traffic control and other maintenance duties. You will receive a full training period and constant refreshers to ensure that the roadside assistance is performed on the safest way possible.

We do require open availability; the coverage requirement is 24/7/365 instead of a specific shift. We will do everything we can to not assign people rotating or crazy shifts, but we do have to consider business needs. We’re looking for team members that are available to cover multiple shifts when needed.

Functions key to success:

• Operates assigned vehicles (pick‑ups) and 6‑wheel trucks with mounted crash attenuators.
• Inspects equipment for proper operating condition, makes minor repairs or adjustments, lubricates and assists in making repairs as required.
• Excellent customer relationship and friendly approach to stranded vehicles.
• Responds to traffic incidents, provides roadside assistance to motorists on I-77 between uptown Charlotte and Mooresville and available on‑call after hours for emergency incident response, as needed.
• Adapts easily to changes during the event and fast decision maker.
• Performs miscellaneous duties, such as general traffic control, pavement repair, roadside assistance, pushing vehicles out of travel lanes and debris and animal carcasses removal.
• Available on‑call after hours for emergency maintenance service, as needed.
• Performs miscellaneous maintenance on the I-77 Express Lanes Project as required.
• Performs miscellaneous building maintenance as required.
• Any other job duties as assigned.

What you bring to the table:

To perform this job successfully, you must be able to perform each essential duty satisfactory.

Desired Qualifications:

• Must possess a valid Driver’s License.
• Commercial Driver’s License (CDL) is not required but the candidate should have the ability to obtain a CDL, if needed, in the future.
• National Traffic Incident Management Responder Training Program (SHRP2 & TIM) and Incident Management Assistance Patrol (IMAP) NCDOT training will be preferred.
• 0–3+ years of experience in general traffic control and traffic management is desired.
• Previous experience with roadside assistance vehicles such as emergency response and towing vehicles.
• Basic knowledge of automotive mechanics.

Core qualities:

• Ability to interact with colleagues in a team structure.
• Self‑motivated and able to motivate.
• Good communication skills.
• User level of Microsoft Office (Excel, Outlook, Word, and PowerPoint) and capable of learning and using other PC‑based software.
• Must be able to multitask and problem solve within a fast‑paced environment.

Our working environment:

I-77 wants to ensure that all of their employees are comfortable and able to work in the type of culture and environment we have built our business on. As a maintenance technician you must have the ability and willingness to work alternate work schedules, including weekends and night shifts, and be assigned to a scheduled shift as needed. You may be required to work off hours on a regularly scheduled basis. You will be working on the roadway, the noise level ranges from moderate to high given that the employee will be working around heavy machinery and in traffic conditions.

You must be able to individually lift and/or move up to 80 lbs.

You will be frequently required to stand, walk, climb, drive, and sit for long periods of time during day and night operation. There will be some roadway travel required. Finally, you must be able to work in high places and in any weather condition. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.