Roadside Assistance Tech/Tow Driver

AAA-The Auto Club Group; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Roadside Assistance Technician, where you will become an 'Everyday Hero' by helping motorists in distress. This role offers a dynamic work environment with opportunities to solve problems and provide excellent customer service. Enjoy a competitive hourly wage, comprehensive benefits, and a supportive team culture that feels like home. If you thrive on variety and independence, and want to make a real difference in people's lives, this is the perfect opportunity for you!

Benefits

Health Benefits

401k Matching

Paid Training

Paid Leave

Quarterly Attendance Bonus

Sign-On Bonus

Shift Premiums

Qualifications

• High school diploma or equivalent and a valid driver’s license required.
• Experience with vehicle servicing and customer service preferred.

Responsibilities

• Operate service trucks and assist AAA members with vehicle issues.
• Provide excellent customer service and ensure member satisfaction.

Skills

Customer Service Skills

Problem Solving

Vehicle Servicing

GPS Navigation

Education

High School Diploma or Equivalent

Tools

Tablets/Electronic Devices

Towing Equipment

Job description

Join to apply for the Roadside Assistance Tech/Tow Driver role at AAA-The Auto Club Group

It’s a great time to join AAA The Auto Club Group!

Job Type: Full time

Exempt/Non Exempt: Hourly

Job Description:
Why Choose a Career with the AAA The Auto Club Group (ACG): You are someone who enjoys helping others, solving problems, and providing excellent customer service. A role that offers variety and independence might excite you, but more importantly, you seek a career that provides for you and your family. At AAA The Auto Club Group (ACG), you'll find a supportive environment and a place to call "home away from home."

A day in the life of a Roadside Assistance Technician: As a part of our Emergency Roadside Assistance team, you'll be considered an "Everyday Hero" by providing peace of mind to our members through vehicle problem identification and resolution, helping them safely get back on the road.

In this role, you will have the opportunity to:

• Operate service trucks and equipment to assist AAA members and motorists.
• Use GPS and maps to locate breakdowns.
• Perform vehicle services such as fueling, battery testing/replacement, jumpstarts, lockout services, and tire changes/inflation.
• Tow vehicles when necessary.
• Ensure member satisfaction through excellent customer service.
• Provide additional value through services like On-the-Go Tow or battery tests/sales.
• Support at special events such as parades and travel shows.

Compensation and Benefits: In addition to a competitive salary, ACG offers comprehensive benefits, including:

• Starting hourly rate at $21.50 (varies by location and experience).
• Overtime at time and a half.
• Shift premiums for evening and overnight hours.
• $1,000 sign-on bonus (split at 90 and 180 days).
• Quarterly attendance bonus, paid training, health benefits, 401k matching, paid leave, and other perks.

Candidate Requirements:

• High school diploma or equivalent and a valid driver’s license.
• Age 21 or older.
• Clean driving record and ability to pass background and health screenings.
• Ability to lift up to 75 pounds.
• Experience with tablets/electronic devices and customer service skills.

Preferred Qualifications:

• Vehicle servicing experience (fueling, battery work, jumpstarts, etc.).
• Previous tow truck or roadside service experience.
• Ability to operate towing equipment and commercial vehicles safely.

Work Environment: Primarily roadside assistance with exposure to road hazards and weather conditions. Limited time in temperature-controlled environments.

Interested? Apply Today!