Roadside Assistance Driver - Flatbed (58998)

AAA Northeast; Peabody (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Additional pay for evening and overnight shifts

Community involvement opportunities

Job summary

AAA Northeast is looking for a dedicated vehicle assistance professional in Peabody, Massachusetts. As part of the team, you'll respond to dispatch calls, provide assistance, and ensure member safety.

The ideal candidate has a high school diploma, automotive training, and is committed to exceptional customer service. Join us in making a difference while enjoying added compensation for specific shifts.

Qualifications

• High school diploma or GED is required.
• Minimum age of 21.
• Active driver's license and DMV qualifications.

Responsibilities

• Respond to dispatch and provide ETA to members.
• Assess the safety of the scene before providing service.
• Provide minor mechanical assistance or tow when necessary.
• Maintain vehicle and equipment in working order.

Skills

Automotive mechanics

Electrical troubleshooting

Customer service

Education

High School Diploma or GED

Job description

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Shift

Tuesdays, Wednesdays, Fridays, Saturdays 11:00 AM–9:30 PM

Additional Compensation on Top Of Regular Hourly Pay

$2.75 per hour for overnight shift hours between 10 PM and 6 AM; $1.75 per hour for evening shift hours between 6 PM and 10 PM; $1 per hour for weekend hours. Differentials can be combined.

What You Will Do

• Accept calls, respond to dispatch and members with ETA to destination, locate members and greet them with empathy and professionalism.
• Assess the safety of the scene and ensure the vehicle is in a safe location before providing service.
• Provide minor mechanical assistance, diagnostic inquiries, battery boost, jump‑start, or tow when necessary, following safety procedures and AAA towing policy.
• Maintain vehicle and equipment in good working order, conduct safety checks, and keep inventory of tools and products.
• Follow all traffic and motor‑vehicle laws, uphold a professional image, and communicate using the vehicle MDC computer system.
• Collect revenue through cash and credit cards accurately and safeguard confidential information per club policies.
• Promote AAA products and services, educate members on battery replacement, and guide them to their destination (hotel, airline reservation, rental, etc.).
• Work independently with minimal face‑to‑face contact with the service team; adapt to a variety of shifts for 24/7 coverage.
• Prevent damage and injury by securing proper towing points and responding to changing vehicle dynamics.
• Work under pressure in busy traffic, adverse weather, and other challenging conditions.
• Other duties may be assigned.

Qualifications

Education

• High School Diploma or GED required.

Experience

• Minimum age 21.
• Post‑secondary training in automotive mechanics and familiarity with electrical troubleshooting.

Licenses and Certifications

• Active and valid driver’s license issued by a single state or jurisdiction.
• DOT card pre‑hire and current employee within one year.
• Satisfactorily pass a motor vehicle record check during pre‑hire screening and periodically during employment.

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal‑opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.