Roadside Assistance Driver - Flatbed (55369)

AAA Northeast; West Springfield (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

AAA Northeast is seeking a dedicated Roadside Assistance Driver - Flatbed to provide exceptional service and support to our members. This full-time position involves responding to roadside emergencies, performing minor mechanical assistance, and ensuring high safety standards while promoting AAA services. You will work flexible shifts to maintain our commitment to reliable roadside assistance, contributing to a brand trusted for over a century.

Benefits

Full benefits & incentive pay

Additional differential pay for overnight and weekend shifts

Qualifications

• At least 21 years of age required.
• Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting is required.
• Must have a valid driver's license and pass a motor vehicle record check.

Responsibilities

• Provide roadside assistance and minor mechanical services.
• Respond to member requests and ensure safe vehicle towing.
• Maintain service vehicle and follow safety protocols.

Skills

Mechanical assistance

Customer service

Safety awareness

Education

High School Diploma or GED

Job description

Roadside Assistance Driver - Flatbed (55369)

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Roadside Assistance Driver - Flatbed (55369)

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Description

Description

Shift: Sun, Mon, Thurs, Fri 12:30p-11:00p

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

The Roadside Service Tech Flatbed is responsible for providing safe and best in class roadside solutions for AAA members while ensuring positive member experiences in a tow vehicle or flatbed vehicle. Flatbed Technicians are responsible for responding to member requests for service within a given ETA (estimated time of arrival). They ensure member safety and vehicle security, educate members on possible issues, provide jump starts, replace flat tires, present vehicle entries and other related services. Provides minor mechanical assistance (if trained and equipped) in attempt to get member's vehicle on-the-go instead of tow. If not successful, then tow disabled vehicles to repair facilities or other member requested destinations; promote AAA products and services; ensure complete resolution of member issues. Flatbed Technicians achieve club performance standards for go rates and membership satisfaction.

Compensation: $21 / hour base pay, plus full benefits & incentive pay. Additional $2.75 per hour overnight differential on any hours worked between 10pm and 6am. Additional $1.75 per hour evening differential for any hours worked between 6pm and 10pm. Additional $1 per hour differential for working weekend hours

What You Will Do

• Accepts calls and responds to Dispatch or members with ETA to destination.
• Locates members and greets members to take action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious), in addition to handling the technical aspects of the situation. Assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.
• Provides efficient minor mechanical assistance (if trained and equipped) and towing service: Asks probing questions to help diagnose probable causes of breakdowns. Makes a preliminary determination of the best course of action based on all information collected about the situation. Asks for assistance if unsure about a certain situation. Provides battery boost as appropriate; follows all safety procedures. If towing is required, safely tows vehicles established Club policies and procedures, along with AAA towing manual guidelines or manufacturer’s specifications, as appropriate.
• Maintains AAA high standard of service and image: Maintains service vehicle and equipment in good safe working order (conduct safety checks). Maintains inventory of tools and products to ensure all service calls can be completed. Follows all traffic and motor vehicle laws as well as safety procedures to avoid injury, crash and damage. Maintains a professional image (self and vehicle) to properly portray the AAA brand. Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if vehicle is to be towed (subject to Club policies and procedures). Operates in vehicle MDC computer to receive and update information regarding calls. Collects Club revenue through cash and credit cards accurately based on services rendered. Safeguard confidential information and follow proper guidelines on paperwork according to Club policies.
• Promotes AAA products and services: Educates members on AAA battery replacement service and refers call to appropriate technician. Promotes other AAA products and services. Works with Dispatch to get members to their intended destinations (e.g., hotel, airline reservations, rental car).
• Ability to work independently with little face-to-face contact with other members of the service team. Must be flexible and adapt to work a variety of shifts to cover a 24/7 operation.
• Takes special care to prevent damage and injury in locating ideal securing points, understanding and responding to changing vehicle dynamics with something in tow.
• Working under pressure, in busy circumstances, with various traffic conditions, weather conditions
• Other duties may be assigned.
  
  

Qualifications

Education

High School Diploma or GED Required

Experience

At least 21 years of age Required and Post-secondary training in automotive mechanics and familiarity of electrical troubleshooting Required

Licenses and Certifications

Active and valid driver’s license issued by only one state or jurisdiction Required and DOT card pre-hire and as a current employee within 1 Year Required and Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy Required

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Consumer Services

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