Roadside Assistance Coordinator

Saia Inc.; Atlanta (GA); On-site; USD 48,000 - 62,000; Full time

Job summary

Saia Inc. is seeking a Dispatch Coordinator to coordinate emergency and routine transportation breakdowns, supporting drivers during critical moments and ensuring efficient vendor dispatch. You will review estimates, audit invoices, and track service outcomes to minimize costs and maximize asset utilization.

The role requires collaboration with terminals nationwide, strong MS Office skills, and the ability to prioritize urgent requests while maintaining accuracy.

Qualifications

• Bachelor's degree in logistics or related field.
• 2+ years of transportation, logistics, dispatch, or related experience.
• Knowledge of general automotive and heavy-duty maintenance concepts and call center environments.
• Proficiency in Microsoft Office.

Responsibilities

• Responds promptly to emergency roadside assistance requests related to tires, mechanical issues, and equipment via phone and email.
• Supports drivers during breakdowns and addresses concerns.
• Coordinates dispatch of service providers for emergency breakdowns, optimizing response times.
• Assesses and prioritizes incoming requests based on urgency to ensure workflow efficiency.
• Acts as a liaison between vendors and internal departments to ensure collaboration.
• Monitors repair processes from initial call to completion and provides timely updates.
• Reviews and approves repair estimates to ensure alignment with standards and budgets.
• Audits vendor invoices and approves payments per service agreements.

Skills

Logistics experience

Dispatch experience

MS Office proficiency

Education

Bachelor's degree in logistics or related field

Tools

Microsoft Office

Job description

5 pm-2 am Monday - Friday.

Ready To Go Further?

You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one -from leadership and from your team. A job with Saia is packed with opportunity -from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.

Position Summary

Coordinates prompt resolution of equipment breakdowns outside internal maintenance facilities by fielding calls, documenting events, dispatching service providers, and processing invoices. Provides support to drivers during critical breakdowns, focusing on maximizing equipment utilization and minimizing costs.

Major Tasks and Responsibilities

• Responds promptly to all emergency roadside assistance requests related to tires, mechanical issues, and equipment through phone and email, ensuring a professional resolution.
• Supports drivers during the breakdown process and addresses any concerns.
• Coordinates accurate and timely dispatch of service providers for emergency breakdowns, optimizing response times.
• Assesses and prioritizes incoming requests based on urgency to ensure optimal workflow management.
• Acts as a liaison between vendors and internal departments to ensure effective collaboration.
• Monitors repair processes from the initial call to completion and provides timely updates to stakeholders.
• Reviews and approves repair estimates to ensure alignment with company standards and budgets.
• Audits vendor invoices and approves payments in line with service agreements.

Preferred Qualifications

• Bachelor's degree in logistics or a related field.
• 2+ years of transportation, logistics, dispatch, or related experience.
• Knowledge of general automotive and heavy-duty maintenance concepts and call center environments.
• Proficiency in Microsoft Office.

Benefits

At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.

Make Your Move

At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that’s driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.