Road Supervisor - Paratransit

Transdev North America; San Rafael (CA); On-site; USD 34,784 - 37,539; Full time

Benefits offered by this job

Competitive compensation package

Vacation: One week during first year, up to four weeks after ten years

Sick days: 5 days annually

Holidays: 12 days; 9 standard and 3 floating

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term and voluntary long-term disability

Job summary

A leading transportation company in San Rafael is looking for a Road Supervisor to foster a culture of safety and quality customer service within their paratransit services. The role involves leadership responsibilities, performance monitoring of drivers, and addressing safety issues. Candidates should possess a high school diploma, experience in transit supervision, and strong communication skills. The position offers a competitive compensation and comprehensive benefits package, reflecting a commitment to employee well-being.

Qualifications

• Must be at least 21 years old.
• 2-3 years transit supervisory experience preferred.
• Valid California Driver's License required.
• Must work flexible shifts and schedules as needed.
• Strong written and oral communication skills are necessary.

Responsibilities

• Provide support and leadership to drivers.
• Monitor driver performance in safety and service quality.
• Assist with documenting employee actions and recommendations.
• Communicate effectively with management regarding safety issues.
• Investigate and respond to operator incidents and accidents.

Skills

Customer service orientation

Safety compliance

Effective communication

Education

High School Diploma, GED or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Transdev in San Rafael, CA is hiring a road supervisor for our Marin Access paratransit services contract. We are seeking a customer service-oriented professional who is dedicated to safety. The road supervisors work closely with the Operations Manager and Safety Manager and other managers to foster a work environment of safety and quality customer service.

The road supervisor provides support and leadership to the drivers; monitors and addresses driver performance in the areas of safety and service quality, including on-time performance, through constructive mentoring, coaching and recommending progressive discipline as needed. Additionally, the road supervisor gathers information needed by the organization to effectively identify root causes of incidents, accidents and service deficiencies for the purpose of implementing constructive change and meeting organizational performance goals.

Transdev Is Proud To Offer

• Competitive compensation package of minimum $25.25 – maximum $27.25

Benefits Include

• Vacation: One (1) week during first year of employment up to four (4) weeks per year after ten (10) years.
• Sick days: 5 days annually
• Holidays: 12 days; 9 standard and 3 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities

• Embraces Transdev’s safety culture; adopts and employs the company’s safety rules, policies, and procedures; effectively communicates safety and service quality expectations to drivers.
• Follows general policies, procedures, and practices in compliance with federal, state, client contract, local division and company rules and regulations.
• Works in cooperation with managers and other supervisors to ensure seamless, safe, high-quality service to passengers.
• Assists management with documenting employee actions within established guidelines including performing re‑training and effectively recommending corrective discipline as needed.
• Provides a role model to other employees by demonstrating safe work behaviors and following all company rules and policies.
• Observes driver appearance, behavior and performance while on or reporting for duty or immediately after, including vehicle pre‑trip, on‑time pullout, rider boarding and alighting, trailing drive check, onboard evaluation, and post‑trip vehicle inspection.
• While on duty, maintains radio and telephone communication with dispatch and drivers.
• Facilitates service provision, assisting with the performance of passenger trips when needed.
• Responds to service problems with the goal of minimizing service interruptions.
• Reviews vehicle video and applies the appropriate interaction with the driver in accordance with established policies.
• Investigates and responds to operator incidents/accidents, potentially unsafe locations and reports of unusual situations by conducting investigations, making recommendations and completing follow‑up.
• Effectively communicates with management in regard to operational, safety issues, concerns and makes recommendations towards their resolutions.
• Provides passenger assistance in accordance with ADA.
• Coordinates with maintenance manager to address roadside vehicle operability or other maintenance problems.
• Prepares and maintains reports and performs clerical activities associated with operations.
• Assists the safety and training manager in the administration of the company’s Drug and Alcohol testing and Work Comp programs, including but not limited to reasonable suspicion and post‑accident need for testing determinations.
• Assists in the investigation of passenger feedback and other matters in close coordination with management.
• Provide daily shift reports and information as directed.
• Maintains complete confidentiality of all information.
• Additional duties as assigned.

Qualifications

• Must be at least 21 years old with a High School Diploma, GED or equivalent.
• 2‑3 years transit supervisory experience preferred.
• Valid California Driver’s License.
• Computer literate – basic knowledge of Microsoft Outlook, Word and Excel.
• Must be able to work flexible shifts and schedules as needed.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis for any reason.
• Strong written and oral communication skills.

Physical Requirements

• Work outside in varying temperature, weather, and humidity conditions – 70% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 25 lbs. occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at [e-mail].

Drug-free Workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre‑employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

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