Road Supervisor & Dispatcher — Safety-Driven Operations

Transdev; Marietta (GA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Vacation: 2 weeks

Sick days: 5 days

Holidays: 12 days (8+4)

401(k) retirement plan

Medical, dental and vision

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev in Marietta, Georgia is hiring a Road Supervisor/Dispatcher to oversee daily routing, scheduling, and safety compliance. The role emphasizes driver support, incident reporting, and service quality across routes.

The candidate should have 3–5 years in transportation operations or supervisory roles, a CDL, and strong communication and problem-solving skills to ensure on-time service and safety standards.

Qualifications

• High School Diploma or GED required; technical degree preferred.
• Valid Commercial Driver’s License (CDL) with acceptable driving record.
• 3–5 years’ experience in transportation operations, including dispatching and/or supervisory responsibilities.
• Strong communication, customer service, and interpersonal skills.
• Ability to manage emergencies and resolve problems effectively using sound judgment.
• Computer proficiency, including Microsoft Outlook, Word, Excel, and PowerPoint.
• Knowledge of DOT/FTA regulations and compliance requirements.

Responsibilities

• Communicate job requirements and responsibilities to drivers.
• Day to day scheduling, counseling, and submitting evaluation reports to local management.
• Conduct on-the-scene accident investigations; assist drivers in preparing accident reports, OSHA reports and safety violations documents.
• Develop and host driver training and safety courses; train new drivers and retrain drivers involved in accidents.
• Observe drivers on the road - correct safety problems on the scene while documenting violations.
• Liaison between drivers and both the customers and organization in customer service concerns
• Evaluate and monitor driver safety and performance in compliance with legal, employment and labor policy matters.
• Assist Safety Manager with DOT/FTA compliance - drug testing and recordkeeping.
• Drive routes periodically.
• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Skills

Strong communication

Customer service

Interpersonal skills

Emergency management

Education

High School Diploma or GED

Technical degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Transdev in Marietta, Georgia is hiring a Road Supervisor/Dispatcher to oversee daily routing, scheduling, and safety compliance. The role emphasizes driver support, incident reporting, and service quality across routes.

The candidate should have 3–5 years in transportation operations or supervisory roles, a CDL, and strong communication and problem-solving skills to ensure on-time service and safety standards.