Road Service Technician

Alta Equipment Group; Waukegan (IL); On-site; USD 26,000 - 43,000; Full time

Job summary

Alta Equipment Group is seeking a Road Service Technician for its Waukegan, IL branch. This full-time role operates as a union position under Local 701, with pay from $25.65 to $42.75 per hour for base pay, excluding benefits and bonuses.

The journeyman role involves servicing equipment up to 110 hp, including loaders, backhoes, skid steers, and related gear, at shop or customer sites. Safety and precise reporting are emphasized.

Qualifications

• Must be able to lift 90 lbs and work 75% of the time.
• Knowledge of internal works of engines and mechanical equipment.
• Valid driver’s license and ability to drive a pickup truck and trailer.

Responsibilities

• Performs service tasks as assigned by the service manager or shop supervisor.
• Keeps abreast of changes in models of equipment sold and serviced by the distributor.
• Reports each service call or repair with customer name, unit make/model, serial number, hours, travel time, work details, and parts used.
• Reports, in detail, warranty work handled.
• Maintains a clean and orderly shop area.
• Notifies management of additional work or safety hazards.
• Returns tools to proper location after each shift.
• Reviews parts and service bulletins related to repairs.
• Maintains professional conduct with customers.
• Attends schools/training sessions to upgrade technical competence.
• Performs other duties as prescribed by the service manager.
• Works safely at all times.

Skills

Physical strength

Customer service

Problem solving

Safety awareness

Valid driver's license

Tool handling

Tools

Basic hand tools

Job description

Our construction equipment group is seeking a full-time Road Service Technician for our Waukegan, IL branch. This is a union position and will be part of Local 701.

The pay rate for this role is $25.65 - $42.75 based on experience. This range is regarding base pay only and does not include benefits and potential bonuses. Overall compensation will be determined based on factors such as geographical location, skillset, education, and experience.

A journeyman technician defined to be a technician who can perform all necessary mechanical work and welding either at the Company shops or at a customer’s job site/location in a safe, efficient, capable, and professional manner. Equipment includes all products under 110 hp including but not limited to loader backhoes, skid steers, mini- excavations, small loaders, landscape equipment, trailers, rollers, air compressors, etc.

Responsibilities:

• Performs service tasks as they be assigned by the service manager or the shop superintendent.
• Keeps abreast of all changes in various models of equipment sold and serviced b the distributor.
• Reports each service call or repair job at the end of each shift, giving the following information: (a) customer's name, (b) make and model of unit, (c) serial number, (d) hours worked, (e) travel time, (f) details of work performed, problems encountered, time required, (g) parts, equipment and supplies used.
• Reports, in complete detail, as above, regarding warranty situations handled.
• Keeps immediate shop area in which he works in a clean and orderly manner.
• Brings to the attention of the service manager/service writer any additional work required on a unit.
• Notifies service manager/branch manager if shop equipment or vehicle is not in a serviceable condition or constitutes a safety hazard.
• Returns special tools to proper location at the end of each shift in a clean and ready to use condition.
• Review parts and service bulletins pertaining to equipment technician is responsible for repairing.
• Conducts himself in the presence of customers in a manner which will retain a good opinion of the company and the service department.
• Takes advantage of all opportunities to attend schools and training sessions in order to upgrade technical competence
• Performs other duties as prescribed by the service manager.
• Works in a safe manner at all times.

Qualifications

• Must be able to lift 90lbs, 75% of the time, in order to load and unload repair equipment.
• Must have knowledge of internal works of an engine and mechanical equipment knowledge pertaining to equipment being hired to work on.
• Must have excellent customer service, problem solving, and safety skills.
• Must hold valid driver's license and be able to drive a pick-up truck and trailer.
• Must supply tools to work on equipment assigned to repair.