Technician, Union - Rental Field Service

MacAllister Machinery Co., Inc.; Michigan; On-site; USD 45,000 - 60,000; Full time

Job summary

A machinery rental company is seeking a Technician for Mechanical Services to perform repairs on both customer and company-owned equipment. Responsibilities include diagnosing and repairing equipment in the shop or at customer sites, maintaining high customer satisfaction, and ensuring equipment readiness. The ideal candidate will have 3-5 years of mechanical experience with heavy equipment and strong knowledge in hydraulics and electronic systems. A high school diploma or equivalent is required.

Qualifications

• 3-5 years mechanical experience with heavy equipment.
• Strong working knowledge of hydraulics and electronic systems.
• Self-motivated with the ability to work with little supervision.

Responsibilities

• Diagnose and repair equipment in the shop or at customer sites.
• Complete associated paperwork for service and repairs.
• Maintain customer satisfaction by understanding needs and time constraints.

Skills

Mechanical experience with heavy equipment

Hydraulics knowledge

Diagnostic and troubleshooting skills

Customer service skills

Education

High school education or equivalent

Tools

Microsoft Office

Job description

Technician, Union - Rental Field Service

Position duties include but are not limited to: perform mechanical services on equipment both Customer and Company owned at job sites or in the shop.

Objective: Perform mechanical services on equipment.

Description

Responsibilities

• Diagnoses and repairs equipment in the shop or at customer sites.
• Initiates and/or completes all associated paper work for the service and/or repair.
• Maintains customer satisfaction by understanding the customers’ needs and time constraints.
• Maintains company issued vehicles, equipment, tools, work areas, etc.
• Performs related duties as required.
• Equipment should be cleaned, greased, all fluid levels checked and be in proper operation condition before being placed on the ready line.
• Internal shop repair orders are to be completed on each piece of equipment as work is performed.
• All service calls are to be performed in a timely and efficient manner.
• Adhere to manager’s and lead mechanic’s directions regarding all repairs and service calls.
• Properly tag all equipment.
• Storage of equipment/vehicles in appropriate manner when not in use to prevent property damage.
• Complete any and all special assignments or projects from manager on a timely basis.
• Safety: Don’t violate safety policies or rules, work toward zero accidents, report all accidents and near misses to supervisor.
• Actively participate in safety meetings.
• Keep tools in a good and safe condition.
• Wear safety glasses at all times while working in the shop and while working in the field.

Qualifications

• Knowledge, skills and abilities typically acquired through a high school education or the equivalent with a technical background or additional training preferred.
• Three to five years’ mechanical experience with heavy equipment and a strong working knowledge of hydraulics, powertrain, electronic/electrical systems etc.
• Good decision-making and creative thinking skills.
• Good problem solving, diagnostic and troubleshooting skills.
• Moderate computer skills, including experience using Microsoft Office.
• Good customer service skills, basic prospecting skills and the ability to meet and/or exceed customer expectations.
• Good listening and verbal communication skills.
• A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities.
• Self-motivated with the ability to work with little supervision and achieve required goals and objectives.
• The ability to work over time and weekends.
• The ability to uphold professionalism with both internal and external customers.
• May be required to obtain a CDL.
• Must have a good driving record and the skill to operate trucks of one ton or less.