Road Service Technician

New England Truck Center; Sturbridge (MA); On-site; USD 72,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

Life & Disability Plans

401(k)

Paid Time Off

Paid Holidays

Hands-On Mobile Diesel Work

Competitive Commission

Earning Potential up to $140,000/Year

Job summary

New England Truck Center seeks a Diesel Road Service Technician to diagnose and repair heavy-duty trucks, trailers, motor coaches, and equipment in the field. You’ll diagnose in the field, source parts, and perform roadside repairs to keep customers moving.

This full-time role offers a standard 40-hour week with on-call/weekend availability and earning potential up to $140,000/year through base pay plus commission. Valid license, DOT card, and diesel expertise required.

Qualifications

• Valid driver’s license.
• Current DOT Medical Card.
• High school diploma or GED.
• Diesel engine repair training, certification, and/or applicable experience.
• Advanced knowledge of gas and diesel engines.
• Strong understanding of vehicle mechanical systems.
• Strong understanding of electrical systems.
• Proficiency with diesel diagnostic software.
• Comfortable using mechanical and electrical power tools.
• Excellent troubleshooting and problem-solving ability.
• Strong attention to detail.
• Basic computer and electronics knowledge.
• Strong interpersonal and communication skills.
• Ability to work independently in the field.
• Ability to communicate effectively with Dispatch, Parts, Management, and customers.

Responsibilities

• Perform emergency roadside assistance, diagnostics, service, and repairs.
• Diagnose and repair diesel-powered trucks, trailers, motor coaches, and equipment.
• Perform brake repairs and service.
• Troubleshoot and repair electrical systems.
• Remove and install tires and related components.
• Perform engine and powertrain repairs.
• Handle advanced diagnostic and troubleshooting work.
• Diagnose and service emissions systems.
• Source necessary parts when they aren’t immediately available in inventory.
• Test-drive trucks, trailers, and equipment as needed to verify repairs.
• Follow all applicable safety procedures while working roadside.
• Process customer payments when required.
• Maintain constant communication with Dispatch, Parts Counter Specialists, and Management.
• Submit documentation, receipts, invoices, and service paperwork promptly.
• Keep your assigned service truck clean, organized, stocked, and professional.
• Wash and maintain your truck during available downtime.
• Report service-truck or equipment problems to management immediately.
• Follow proper accident and incident procedures.
• Maintain a clean and safe mobile workspace.
• Assist with additional road-service needs as assigned.

Skills

Troubleshooting

Independent field work

Communication

Education

High school diploma or GED

Diesel engine repair training

Current DOT Medical Card

Tools

Diesel diagnostic software

Power tools

Job description

ROAD SERVICE TECHNICIAN

THEY’RE BROKEN DOWN. YOU’RE THE SOLUTION.

$35–$40/Hour

Competitive Commission

Earning Potential Up to $140,000/Year

Full-Time | Standard 40-Hour Week

On-Call Rotation

Weekend Availability Required

Hiring Now

Take Your Skills Out Of The Shop. PUT THEM ON THE ROAD.

A truck goes down.

A trailer has a brake problem.

A motor coach develops an electrical issue.

Heavy equipment won’t start.

The customer needs more than a tow.

THEY NEED A TECHNICIAN.

We’re looking for an experienced Diesel Road Service Technician who can bring the diagnosis, tools, and repair directly to the customer.

You’ll work on:

• Heavy-Duty Trucks
• Trailers
• Motor Coaches
• Heavy Equipment
• Gas & Diesel-Powered Commercial Vehicles

From emergency roadside repairs to advanced diagnostics and major mechanical work, you’ll be the technician customers count on when their equipment stops moving.

If you can diagnose it in the field and fix it right, we want to talk.

SKILL PAYS HERE.

PLUS COMPETITIVE COMMISSION

EARNING POTENTIAL UP TO $140,000/YEAR

Road service takes a different level of independence, versatility, and problem-solving.

We believe that should come with the opportunity to earn accordingly. Your base hourly rate gives you a strong foundation. Your commission creates additional earning opportunity. And technicians who bring the skill, productivity, and drive have the potential to build serious annual earnings.

KNOW MORE → SOLVE MORE → PRODUCE MORE → EARN MORE

YOUR SERVICE TRUCK.

YOUR MOBILE SHOP.

No lift.

No parts room down the hall.

No perfectly controlled environment.

Road service means bringing the shop to the problem.

You’ll arrive on scene, assess the situation, run diagnostics, determine what failed, source what you need, make the repair when possible, and get the customer moving again.

That takes more than knowing how to turn a wrench. It takes confidence, judgment, resourcefulness, and the ability to think on your feet.

What You’ll Do

• Perform emergency roadside assistance, diagnostics, service, and repairs
• Diagnose and repair diesel-powered trucks, trailers, motor coaches, and equipment
• Perform brake repairs and service
• Troubleshoot and repair electrical systems
• Remove and install tires and related components
• Perform engine and powertrain repairs
• Handle advanced diagnostic and troubleshooting work
• Diagnose and repair A/C systems
• Diagnose and service emissions systems
• Source necessary parts when they aren’t immediately available in inventory
• Test-drive trucks, trailers, and equipment as needed to verify repairs
• Follow all applicable safety procedures while working roadside
• Process customer payments when required
• Handle customer concerns calmly, professionally, and efficiently
• Maintain constant communication with Dispatch, Parts Counter Specialists, and Management
• Submit documentation, receipts, invoices, and service paperwork promptly
• Keep your assigned service truck clean, organized, stocked, and professional
• Wash and maintain your truck during available downtime
• Report service-truck or equipment problems to management immediately
• Follow proper accident and incident procedures
• Maintain a clean and safe mobile workspace
• Assist with additional road-service needs as assigned

What You Need To Bring

• Valid driver’s license
• Current DOT Medical Card
• High school diploma or GED
• Diesel engine repair training, certification, and/or applicable experience
• Advanced knowledge of gas and diesel engines
• Strong understanding of vehicle mechanical systems
• Strong understanding of electrical systems
• Proficiency with diesel diagnostic software
• Comfortable using mechanical and electrical power tools
• Excellent troubleshooting and problem-solving ability
• Strong attention to detail
• Basic computer and electronics knowledge
• Strong interpersonal and communication skills
• Ability to work independently in the field
• Ability to communicate effectively with Dispatch, Parts, Management, and customers

We Especially Want To Talk If You Can

• Chase Electrical Problems
• Run Advanced Diagnostics
• Handle Brake Repairs
• Diagnose Engine & Powertrain Issues
• Troubleshoot A/C Systems
• Work Through Emissions Problems
• Work Confidently on Heavy-Duty Equipment
• Solve Problems Without Someone Standing Over Your Shoulder
• Keep Dispatch Updated
• Handle Customers Professionally

YOU WORK INDEPENDENTLY.

BUT YOU DON’T WORK ALONE.

Road Service Technicians spend plenty of time working independently in the field.

But great road service requires constant teamwork behind the scenes.

Dispatch

• Where are you?
• What did you find?
• How long will the repair take?

Parts

• What failed?
• What do you need?
• Where can we get it?

Management

• Is there a safety issue?
• Is the service truck ready?
• Does something need immediate attention?

Customer

• What happened?
• Can it be repaired?
• What happens next?

The best technicians don’t disappear once they leave the shop.

THEY COMMUNICATE.

ROADSIDE IS DIFFERENT.

In a shop, you control the environment.

On the road?

THE ENVIRONMENT CONTROLS YOU.

Heat.

Cold.

Rain.

Darkness.

Traffic.

Tight spaces.

Impatient customers.

Unexpected problems.

And equipment that usually chooses the worst possible time to break down.

You still need to stay calm.

Work safely.

Diagnose accurately.

Communicate clearly.

And make the repair.

That’s why not every diesel technician is a Road Service Technician.

THE SCHEDULE

FULL-TIME

STANDARD 40-HOUR WORKWEEK

Commercial trucks don’t only break down Monday through Friday.

Weekend availability

On-call availability

Schedule flexibility based on road-service demand

THE FULL PACKAGE

• $35–$40/Hour
• Competitive Commission
• Earning Potential Up to $140,000/Year
• Standard 40-Hour Week
• Medical, Dental & Vision Plans
• Life & Disability Plans
• AFLAC
• 401(k)
• Paid Time Off
• Paid Holidays
• Hands-On Mobile Diesel Work
• Challenging Diagnostics & Repairs
• Opportunity to Grow Your Skills & Career

THEN WE WANT TO TALK.

FIND THE PROBLEM. MAKE THE REPAIR. GET THEM MOVING.

Position: Diesel Road Service Technician

Job Type: Full-Time

Base Pay: $35–$40/hour

Additional Compensation: Competitive commission

Earning Potential: Up to $140,000/year

Schedule: Standard 40-hour week

Availability: Weekends and on-call required

Work Location: In person

Actual total earnings will vary based on hours worked, individual production, commission earnings, and other applicable compensation factors.

EQUAL OPPORTUNITY EMPLOYER

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.