Road Service Technician

New England Truck Center; Everett (MA); On-site; USD 60,000 - 140,000; Full time

Benefits offered by this job

On-call availability

Weekend availability

Full-time 40-hour week

Competitive commission

Job summary

New England Truck Center is seeking an experienced Road Service Technician to perform on-site and field diagnostics, repairs, and maintenance for heavy-duty trucks, trailers, motor coaches, and heavy equipment.

You will diagnose complex issues, perform brake and electrical system repairs, and operate with a strong emphasis on safety and efficiency in roadside environments.

Qualifications

• Must have a high school diploma or GED; diesel repair training or certification preferred.
• Strong knowledge of diesel engines and vehicle mechanical systems.
• Proficient with diesel diagnostic software and electrical testing.

Responsibilities

• Perform emergency roadside assistance, service, diagnostics, and repairs.
• Diagnose and repair trucks, trailers, motor coaches, and heavy equipment.
• Perform brake repairs and service; troubleshoot electrical systems.
• Handle tire removal and installation; engine and powertrain repairs.
• Complete advanced troubleshooting and diagnostic work; test-drive and verify repairs.
• Maintain a clean and safe mobile workspace; communicate with Dispatch and Management.

Skills

Diesel diagnostic software

Electrical testing

Mechanical knowledge

Problem solving

Education

High school diploma or GED

Diesel engine repair training/certification

Job description

$35–$40/Hour

Earning Potential Up To $140,000/Year

Heavy-Duty Trucks

Motor Coaches

Electrical Testing

Handle Brake Repairs

ROAD SERVICE TECHNICIAN

WHEN THE SHOP CAN’T COME TO THEM — YOU DO.

$35–$40/Hour

Competitive Commission

Earning Potential Up To $140,000/Year

Full-Time | Standard 40-Hour Week

On-Call Availability Required

Weekend Availability Is a Must

HIRING NOW

Take Your Diesel Skills On The Road.

GET PAID TO SOLVE THE PROBLEMS OTHERS CAN’T.

A truck breaks down.

A trailer loses brakes.

A motor coach develops an electrical problem.

Heavy equipment won’t start.

The customer doesn’t need someone to tell them what’s wrong.

They Need Someone Who Can Fix It.

We’re looking for an experienced Diesel Road Service Technician who can bring the tools, diagnostics, experience, and problem-solving ability directly to the customer.

You’ll perform roadside repairs on:

• Heavy-Duty Trucks
• Trailers
• Motor Coaches
• Heavy Equipment
• Gas & Diesel-Powered Commercial Vehicles

From emergency repairs to advanced diagnostics, you’ll be the technician customers and Dispatch count on to figure it out, fix it right, and get the equipment moving again.

Your Skills Should Pay.

$35–$40/HOUR

COMPETITIVE COMMISSION

Earning Potential Up to $140,000/YEAR

Road service demands more.

More independence.

More versatility.

More problem-solving.

More responsibility.

And the opportunity to earn should reflect that.

This position combines a strong hourly rate with a competitive commission structure, giving productive technicians the opportunity to build serious annual earnings.

KNOW MORE.

SOLVE MORE.

PRODUCE MORE.

EARN MORE.

YOUR SERVICE TRUCK IS YOUR SHOP.

There’s no lift waiting for you.

No perfectly controlled shop environment.

No parts counter 20 feet away.

You bring the repair operation to the breakdown.

That means showing up prepared, assessing the problem, running diagnostics, developing a repair plan, finding the parts you need, and completing the repair safely in the field.

ROAD SERVICE TAKES A DIFFERENT KIND OF TECH.

You need technical ability.

You need independence.

You need resourcefulness.

And when the first solution doesn’t work…

What You’ll Do

YOU NEED TO KNOW WHAT TO TRY NEXT.

DIAGNOSE IT. REPAIR IT. GET THEM ROLLING.

• Perform emergency roadside assistance, service, diagnostics, and repairs
• Diagnose and repair trucks, trailers, motor coaches, and heavy equipment
• Perform brake repairs and service
• Troubleshoot and repair electrical systems
• Handle tire removal and installation
• Perform engine and powertrain repairs
• Complete advanced troubleshooting and diagnostic work
• Diagnose and repair A/C systems
• Diagnose and service emissions systems
• Source necessary parts when they aren’t immediately available in inventory
• Test-drive trucks, trailers, and equipment when needed to verify repairs
• Follow all required safety procedures and roadside protocols
• Maintain constant communication with Dispatch, Parts Counter Specialists, and Management
• Process customer payments by credit card terminal when required
• Handle customer concerns calmly, quickly, and professionally
• Submit documentation, receipts, invoices, and service paperwork promptly
• Keep your assigned service truck clean, organized, stocked, and professional
• Wash and maintain your truck during available downtime
• Report service-truck or equipment problems to management immediately
• Follow proper accident and incident procedures when necessary
• Maintain a clean and safe mobile workspace
• Assist with additional road-service needs as assigned

WE’RE NOT LOOKING FOR A PARTS CHANGER.

WE’RE LOOKING FOR A PROBLEM SOLVER.

A fault code gives you a place to start.

It doesn’t always give you the answer.

Road service requires a technician who can think through the entire problem.

What failed?

Why did it fail?

Is it electrical?

Mechanical?

Fuel?

Air?

Emissions?

Can it be repaired safely on the road?

Does it need to come back to the shop?

THAT’S THE JOB.

We want someone who can combine:

• Diagnostic Software
• Electrical Testing
• Mechanical Knowledge
• Hands-On Experience
• Critical Thinking …to get from “It won’t run” to “You’re good to go.”

What You Need To Bring

THE MUST-HAVES:

• Valid driver’s license
• Current DOT Medical Card
• High school diploma or GED
• Diesel engine repair training, certification, and/or applicable hands‑on experience
• Advanced knowledge of gas and diesel engines
• Strong understanding of vehicle mechanical systems
• Strong understanding of electrical systems
• Proficiency using diesel diagnostic software
• Comfortable using mechanical and electrical power tools
• Excellent troubleshooting and problem‑solving ability
• Strong attention to detail
• Basic computer and electronics knowledge
• Strong interpersonal and communication skills
• Ability to work independently in roadside environments
• Ability to communicate effectively with Dispatch, Parts, Management, and customers
• Weekend availability
• Required on‑call availability

WE REALLY WANT TO TALK IF YOU CAN…

• Chase Down Electrical Problems
• Run Advanced Diagnostics
• Handle Brake Repairs
• Diagnose Engine & Powertrain Issues
• Troubleshoot A/C Systems
• Work Through Emissions Problems
• Work Confidently on Heavy‑Duty Equipment
• Make Repairs Without a Full Shop Around You
• Solve Problems Independently
• Keep Dispatch Informed