Road Service Technician

Monroe Tractor; South Windsor (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Savings Account (Employer + Employee Contributions)

Accident & Disease Insurance

Competitive Paid time off Policy

Short/Long Term Disability

Uniforms provided

Paid time off

Short/Long Term Disability

Annual Reviews

Job summary

A respected construction equipment dealer in South Windsor, Connecticut is seeking a skilled Road Service Technician. The ideal candidate should have a strong background in heavy equipment and excellent customer service skills. You will be responsible for providing technical service, maintaining equipment, and fostering positive customer relationships. This full-time position offers competitive benefits including health savings accounts and paid time off.

Qualifications

• Prior experience in heavy construction or agriculture equipment is preferred.
• Valid Drivers License and clean driving record is required.
• Ability to independently lift between 50-75 pounds.
• Valid driver's license with clean record required.
• Ability to lift 50–75 pounds independently.
• Strong sense of urgency and time management.

Responsibilities

• Provide technical service to equipment.
• Read job orders and resolve malfunction issues.
• Maintain designated workspace clean and organized.
• Ensure guest vehicles are returned clean.
• Inspect guards, bolts and safety devices; adjust as needed.
• Test-drive vehicles to verify performance.
• Tag and return warranty parts to warranty clerk.
• Attend training and review factory bulletins.
• Maintain positive relationships with customers.
• Complete service and repairs per supervisor instructions.

Skills

Customer service skills

Independent work ethic

Team collaboration

Clear communication

Sense of urgency

Physical lifting 50–75 lbs

Job description

Overview

South Windsor, Connecticut, United States

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

We’re looking for a skilled Road Service Technician with a strong background in heavy equipment. In this role, you’ll provide professional, safe, and efficient support for our branch while on the road, handling everything from routine maintenance to complex diesel engine repairs for customers.

Responsibilities

• Provide technical service to equipment.
• Read job orders.
• Observe and listen to equipment in operation to resolve malfunction issues and execute work procedures effectively.
• Follow checklists to ensure all critical parts are examined.
• Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed.
• Test-drive vehicles to ensure that they run smoothly.
• Tag all warranty parts and return them to the warranty clerk.
• Attend training classes and keep tabs on factory technical bulletins.
• Develop and maintain positive relationships with customers to increase overall customer happiness.
• Properly complete the service and/or repairs assigned by the supervisor.
• Complete all work according to the applicable safety requirements and published procedures.
• Participate in, and utilize to the best of one’s abilities, technical training as assigned by management.
• Maintain your designated workspace in an organized and clean manner.
• Ensure guest vehicles are returned as clean as they were before being serviced.
• Show the utmost courtesy to all guests, visitors, and dealership personnel.
• Make every effort to achieve the production objectives set by management.
• Adhere to the manufacturer’s policies and procedures as they relate to labor operations, time, and repair order documentation when performing warranty repairs and torque specifications.
• Any other duties as outlined by the Service Manager and, or management.
• Uniforms provided.
• Discounts on products and services.
• Continued education, manufacturer hands-on and web-based training.
• Health Savings Account (Employer + Employee Contributions)
• Accident & Disease Insurance
• Competitive Paid time off Policy
• Short/Long Term Disability
• Annual Reviews

Qualifications

• Prior experience in heavy construction equipment or agriculture equipment is preferred.
• Strong independent work ethic but also able to work collaboratively with a team.
• Excellent customer service skills; a builder of relationships.
• Clear and concise communications.
• A strong sense of urgency, focusing on time.
• Valid Drivers License and clean driving record is required.
• Ability to independently lift between 50-75 pounds.

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.