Road Service Advisor

Marten Transport, Ltd.; Town of Mondovi (WI); On-site; USD 42,000 - 70,000; Full time

Job summary

Marten Transport, Ltd. in Wisconsin seeks a maintenance coordinator responsible for insuring efficient and cost-effective handling of maintenance issues for trucks and trailers away from terminals.

You will troubleshoot with drivers, authorize repairs, create purchase orders, maintain fleet data, and coordinate with repair shops to minimize downtime while controlling costs.

Qualifications

• High School diploma.
• One to two years vocational degree or equivalent desired.

Responsibilities

• Contact repair shops to determine when a shop can look at the equipment.
• Communicate with fleet manager as to what is happening with the equipment repairs and load status.
• Authorize necessary repairs on the road considering both safety and cost.
• Create purchase orders and provide necessary information for audit purposes.
• Administrate fleet data base by completing fleet assistance sheets and enter data into computer.
• Coordinate with other terminals for repairs that can possibly be made by sending a Marten Transport, Ltd. mechanic to the sight.
• Contact repair shops to determine when equipment will be completed.
• Manage breakdown information by completing necessary paperwork.
• Communicate breakdown information to proper supervisors if necessary.
• Create and maintain repair order file.
• Direct all accident related information to Liability Claims.
• Monitor the retrieval of warranty parts to be returned to Marten Transport, Ltd. for warranty repairs.
• Authorize driver accommodations when truck is in the shop.
• Trouble shoot basic mechanical problems working through driver or road service at tractor location.
• Manage budget within required guidelines of cost and safety.
• Other duties as assigned.

Skills

Maintenance knowledge

Communication skills

Computer literacy

10 key accuracy

Atlas usage

Telephone etiquette

Education

High School diploma

Vocational training or equivalent

Job description

Career Opportunities with Marten Transport

A great place to work.

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PURPOSE:

To insure optimum customer service by efficient and cost-effective handling of maintenance issue of trucks and trailers away from the terminals. Assist drivers in troubleshooting and authorize repairs, provide safe, on-time delivery of product.

RESPONSIBILITIES:

1. Contact Repair shops to determine when a shop can look at the equipment.
2. Communicate with fleet manager as to what is happening with the equipment repairs and load status.
3. Authorize necessary repairs on the road considering both safety and cost.
4. Create purchase orders and provide necessary information for audit purposes.
5. Administrate fleet data base by completing fleet assistance sheets and enter data into computer.
6. Coordinate with other terminals for repairs that can possibly be made by sending a Marten Transport, Ltd. mechanic to the sight.
7. Contact repair shops to determine when equipment will be completed.
8. Manage breakdown information by completing necessary paperwork.
9. Communicate breakdown information to proper supervisors if necessary.
10. Create and maintain repair order file.
11. Direct all accident related information to Liability Claims.
12. Monitor the retrieval of warranty parts to be returned to Marten Transport, Ltd. for warranty repairs.
13. Authorize driver accommodations when truck is in the shop.
14. Trouble shoot basic mechanical problems working through driver or road service at tractor location.
15. Manage budget within required guidelines of cost and safety.
16. Other duties as assigned.

RELATIONSHIPS:

Daily interactions with drivers, vendors, service managers and all levels of Management.

ABILITIES/SKILLS DESIRED:

Knowledge in maintenance for a tractor, trailer and reefer unit. Computer literacy, 10 key accuracy and the knowledge of the usage of an atlas and telephone etiquette. Strong communication skills, both written and verbal.

EDUCATION/TRAINING REQUIRED:

High School diploma, one to two years vocational degree or equivalent desired.