Road Logistics Operations Specialist - Semicon

Kuehne+Nagel; Bensenville (IL); On-site; USD 60,000 - 70,000; Full time

Job summary

Kuehne+Nagel is seeking a Road Logistics Operations Specialist in Bensenville, IL to coordinate shipments, manage bookings, and ensure on-time delivery. You will leverage contracted rates, secure capacity with carriers, prepare documentation, and monitor transit times while upholding regulatory requirements.

Ideal candidates have 2+ years in client service, strong Excel/data skills, and excellent communication, problem-solving, and organizational abilities.

Qualifications

• Degree or diploma in business, supply chain, transportation, or related field.
• 2+ years of client service experience handling high-volume requests via email, phone, and other platforms.
• Intermediate to advanced Excel and data management proficiency.
• Strong communication, problem-solving, and organizational skills.
• Knowledge of industry guidelines and carrier/shipper systems (e.g., dry van, reefer, LTL).

Responsibilities

• Coordinate shipments by leveraging contracted rates and securing capacity with carriers.
• Manage bookings, prepare documentation, and meet transit time and routing requirements.
• Communicate with shippers, dispatch and track pickups, and update shipment status.
• Collaborate with carriers to ensure on-time pickup and delivery and resolve delays.
• Provide exceptional customer service and maintain client relationships.

Skills

Communication

Problem-solving

Organizational skills

Customer service

Education

Degree/Diploma in Business, Supply Chain, Transportation, or related field

Tools

Microsoft Excel

Job description

It’s more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a Road Logistics Operations Specialist based out of our Bensenville, IL location, you will coordinate our customer's shipments by leveraging contracted rates and securing capacity with qualified carriers and partners. You’ll ensure smooth transport operations by managing bookings, preparing documentation, and meeting key requirements such as transit times, carrier selection, and routing whilst adhering to industry regulations. You will report directly to the Road Logistics Operations Manager.

How you create impact

• Communicate with shippers via email and phone to confirm shipment details.

• Dispatch and track pickups, updating shipment status as needed.

• Data management utilizing Excel for customer reporting requirements.

• Monitor shipments to ensure on-time movement and resolve delays proactively.

• Schedule and coordinate pickup/delivery appointments.

• Deliver exceptional customer service and maintain strong client relationships.

• Collaborate with carriers (dry van, flatbed, temperature-controlled) to ensure timely pickup and delivery.

• Act as the liaison between shippers, carriers, and customers to provide tactical solutions that enhance daily operations.

What we would like you to bring

• Degree/Diploma in Business, Supply Chain, Transportation, or other related field.

• 2+ years of experience in a client service role handling high volume external and internal requests via email, phone, and other digital platforms.

• Intermediate to Advanced Microsoft Excel and data management proficiency

• Strong communication, problem-solving, and organizational skills.

• Knowledge of industry-specific guidelines, systems and processes preferred (dry van, reefer, flatbed, expedite, LTL).

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $60,000 and $70,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-RT1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.