Road Logistics Account Manager

Kuehne Nagel; Bensenville (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel in the United States (Illinois) is seeking a Road Logistics Account Manager to coordinate with customers, sales, and brokerage operations, delivering tailored transportation solutions and pricing support.

You will liaise across carrier teams to secure capacity, manage RFQ/RFP processes, and monitor performance against SLAs while driving revenue growth and profitability.

Qualifications

• Bachelor's degree in a relevant field is preferred.
• Experience in freight forwarding, transportation, brokerage, or logistics account management.
• Strong understanding of road transportation operations and freight markets.
• Knowledge of RFQ/RFP processes and pricing.

Responsibilities

• Serve as the primary liaison between customers, sales, carrier sales, and brokerage operations.
• Understand customer transportation requirements and provide tailored logistics solutions.
• Handle customer inquiries, service issues, and operational escalations promptly.
• Prepare and provide transportation pricing and lane-specific quotations.
• Collaborate with carrier sales and procurement teams to secure capacity and pricing.
• Support carrier sourcing, procurement, and capacity planning activities.
• Develop and maintain relationships with transportation providers and carriers.
• Monitor carrier performance and ensure service requirements are met; negotiate rates and SLAs.
• Work with operations teams to resolve transportation disruptions and exceptions.
• Participate in RFQ/RFP preparation and submission processes.
• Support pricing analysis, solution design, and proposal development.
• Assist in contract renewals and business retention initiatives.
• Monitor account performance against KPIs and SLAs.
• Prepare regular reports on revenue, profitability, service performance, and customer activity.

Skills

Pricing & RFQ management

TMS & CRM proficiency

Freight forwarding expertise

Account management

Multitasking & prioritization

Education

Bachelor's degree in Supply Chain/Logistics/Business or related field

Tools

CRM systems

Microsoft Office Suite

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You as Road Logistics Account Manager will be supporting Road Brokerage business. You will act as a liaison between customers, sales teams, carrier teams, and brokerage operations to ensure efficient transportation solutions, pricing support, and capacity procurement

How you create impact

• Serve as the primary liaison between customers, sales, carrier sales, and brokerage operations




• Understand customer transportation requirements and provide tailored logistics solutions




• Handle customer inquiries, service issues, and operational escalations promptly




• Prepare and provide transportation pricing and lane-specific quotations




• Collaborate with carrier sales and procurement teams to secure capacity and pricing




• Support carrier sourcing, procurement, and capacity planning activities




• Develop and maintain relationships with transportation providers and carriers




• Monitor carrier performance and ensure service requirements are met. Negotiate rates, service agreements, and transportation solutions with carriers and customers




• Work closely with operations teams to resolve transportation disruptions and exceptions




• Participate in customer RFQ and RFP preparation and submission processes




• Support pricing analysis, solution design, and proposal development.




• Assist in contract renewals and business retention initiatives




• Monitor account performance against KPIs and service level agreements (SLAs).




• Prepare regular reports on revenue, profitability, service performance, and customer activity

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship

What we would like you to bring

• Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field preferred.




• 3+ years of experience in freight forwarding, transportation, brokerage, or logistics account management.




• Strong understanding of road transportation operations, carrier management, and freight markets.




• Experience with transportation pricing, rate negotiations, and RFQ/RFP processes




• Proficiency in TMS platforms, CRM systems, and Microsoft Office Suite




• Knowledge of FTL, LTL, intermodal, and brokerage operations.




• Commercial acumen with the ability to grow revenue and improve profitability.




• Ability to manage multiple accounts and priorities simultaneously.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $70,000 and $75,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.

Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-RT1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

“Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.”

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.