Road Commission for Oakland County Hiring Customer Service Director

Oakland County 115; Michigan; Hybride; USD 120 000 - 160 000; Plein temps

Résumé du poste

Road Commission for Oakland County in Michigan is hiring a Customer Service Director to lead the Customer Services department, develop policies, and serve as a liaison with elected officials and the public.

The Director will oversee staff, manage budgets, monitor permits, weight restrictions, and program initiatives, reporting to the Executive Managing Director and shaping service excellence for Oakland County residents.

Responsabilités

• Supervises, directs, and evaluates assigned staff including hiring/termination, scheduling, training, and performance appraisals.
• Evaluates department activities and devises strategies for improvement.
• Participates in organizational planning with strategic/financial plans and goal development.
• Develops and manages the annual departmental budget and monitors expenditures.
• Monitors resident concerns, permits, and weight restrictions within Cityworks and ensures data accuracy.
• Coordinates programs such as the chloride program and Adopt-A-Road.
• Engages with elected officials, community leaders, private organizations, citizens, and advisory groups to maintain/improve RCOC reputation.

Description du poste

Road Commission for Oakland County Hiring Customer Service Director

Road Commission for Oakland County Hiring Customer Service Director

(RCOC, May 10, 2026)

Oakland County, MI – The Road Commission for Oakland County is hiring a Customer Service Director.

According to their job posting, “The Director, Customer Services directs, plans, and coordinates operational activities for the Customer Services department along with devising policies and strategies to meet Road Commission for Oakland County (RCOC) goals. They will attend meetings and conferences as a liaison for RCOC.

This position evaluates department activities and devises strategies to meet the needs of Oakland County and its residents. They will monitor permits for commercial and residential activities, as well as overweight/loaded vehicles on roads.

The Director, Customer Services supervises the Manager, Permits Engineer; Chief Weighmaster; Administrative Assistant II; and all Citizen Services Representatives. This position reports to the Executive Managing Director.

Job Duties:

• Supervises, directs, and evaluates assigned staff. Supervisory functions include: making hiring and termination decisions; prioritizing assignments and directing work; developing and overseeing employee work schedules and approving time away from work; providing and/or facilitating employee training and development; approving/processing employee concerns/problems and counseling or disciplining as appropriate; completing employee performance appraisals; determining or making recommendations regarding new hire salaries and salary changes; and acting as liaison between employees and management.
• Evaluates department activities and devises strategies for improvement.
• Participates in organizational planning by preparing strategic and financial plans, preparing for and attending meetings, and developing departmental goals in support of agency plan.
• Achieves financial objectives by developing and recommending an annual departmental budget. Manages department activity by scheduling and approving departmental expenditures, analyzing variances, initiating corrective actions, and anticipating long-term issues.
• Monitors and reviews resident concerns, permits, and weight restrictions within the Cityworks system and checks information accuracy.
• Coordinates and monitors assigned RCOC programs such as the chloride program and Adopt-A-Road.
• Maintains and enhances RCOC reputation and value to the community by meeting with elected officials, community leaders, private organizations, citizens, and advisory groups to resolve concerns and promote RCOC.