RO BUSINESS ANALYST

IdahoPTV; Boise (ID); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

PERSI retirement plan

Paid sick and vacation leave

11 paid holidays per year

Paid Parental Leave

Job summary

The Idaho State Tax Commission's Revenue Operations Division is seeking a Business Analyst to join our Boise team. You will support operational excellence through QA, data analysis, and project-based work, translating business needs into practical system solutions.

Responsibilities include evaluating program operations, collaborating across agency levels, and testing system improvements using SQL to retrieve data. Strong analytical and communication skills are essential for success.

Qualifications

• Two years' experience managing projects including scope, goals, timelines, budget, implementation, and measurement.
• Certification as a Business Analyst Associate or BABOK-aligned training with related duties.
• Degree in Business, Public Administration, Finance or related field with evaluative, analytical and planning work.

Responsibilities

• Evaluate program operations and services.
• Collaborate with managers to set long-range objectives and implementation plans.
• Monitor and track program activities and improvements.
• Lead committees to gather information or plan studies to evaluate performance data.
• Test, audit and validate system improvements and performance measures.
• Develop and integrate performance measures into business processes.

Skills

Project management

Business analysis

Process improvement

Education

Bachelor's degree in Business/Public Administration/Finance

BABOK training/c certification

Business Analyst Associate certification

Tools

GenTax

Job description

USA:ID:Boise | Project Management | Full Time

32.14 - 32.14 USD per hour

Posted 2 days ago

Description

State of Idaho

Applications will be accepted through 11:59 PM MST on the posting end date.

The position is in the Boise Office in the Chinden Campus, 11321 West Chinden Blvd, Building 2.

Summary:

The Idaho State Tax Commission's Revenue Operations Division is recruiting for a Business Analyst to join our team. This position supports the division's operational excellence through quality assurance, escalated research, data analysis, and project-based work. The Business Analyst reviews system functionality and business processes, investigates complex issues, and uses data and analysis to identify opportunities for improvement and help ensure accurate, consistent, and effective operations. The Business Analyst collaborates with the division's Tax Automated System Specialist team and front-end users, helping translate business needs and operational challenges into practical system solutions. This position conducts research and analysis related to system issues and enhancements and uses SQL queries to retrieve and evaluate data. The Business Analyst also participates in annual system projects, updates, testing, and other initiatives that support the continued improvement and effectiveness of the agency's tax systems. Success in this role requires strong critical-thinking, analytical, and problem-solving skills, along with a high level of attention to detail. The ideal candidate is proactive, curious, and comfortable researching complex issues, identifying root causes, and developing practical solutions. Strong communication and relationship-building skills are essential, as this position collaborates with teams across the division and agency.

Job Responsibilities:

• Program Analysis: Evaluate program operations and services
• Recommend and plan actions to bring about compliance with regulations and program goals
• Collaborate with managers across agency levels to formulate long-range objectives, short-term operational goals and implementation plans
• Assist agency management by monitoring and tracking program and operational activities and improvements
• Lead on committees to gather information or plan studies to evaluate performance data
• Recommend refinement and development of operating procedures based on results of study
• Facilitate the development of performance measures Integrate performance measures and their use into business processes
• Test, audit and validate system improvements to implement performance measures
• Track and monitor operational results from measurements
• Train staff on methods of developing performance measures and the collection and use of performance data
• Lead research studies that evaluate compliance with state and federal performance measurements
• Prepare findings and recommend actions to managers
• Recommend training based on performance measures and new regulation
• System Improvement: Consult with and/or facilitate discussions with agency staff and managers about system efficiency or support for operational, program or administrative needs
• Study the feasibility and compare costs and benefits of modifications
• Recommend acceptance of new system development or enhancements to existing systems
• Collaborate with information technology staff, program staff and outside contractors to evaluate existing systems and plan enhancements
• Create solutions in alignment with operational, policy and program goals and objectives Identify data requirements
• Collaborate with identified subject matter experts to design system enhancements or system specifications based on evaluation
• Maintain system related documentation and provide training and/or technical documentation for others to train staff in use of existing or new systems
• Process Improvement: Use a systematic approach to design, modify or adapt a major program or operation to optimize performance outcomes and achieve more efficient results
• Serve as the process expert for all information related to the process
• Establish, modify or use existing process performance metrics to evaluate and quantify the process's capability to meet the product specifications and overall process objectives
• Design process performance objectives to ensure alignment to business plans
• Create, update and approve documents (procedures, workflow, protocols) to support the process
• Make changes in the process and manage the entire process improvement cycle to ensure performance effectiveness
• Periodically analyze the process performance data and use it to visualize the process's capability to operate within control limits over time (performance trends)
• Compare actual performance against performance targets, identify performance issues and necessary solutions
• Create improvement actions to address the performance issues that are identified during analysis of the process performance data
• Project Management: Plan operational improvement projects Identify project scope, required training and resources
• Recommend project budget and spending plan Identify potential risks and difficulties, and design strategies to mitigate or avoid them
• Collaborate with stakeholders and follow contracting guidelines to develop contractor statement of work
• Obtain bids from contractors Manage project steps to cause participation of project team members and other stakeholders
• Monitor and track project budget, schedule and performance
• Coordinate project activities with internal units
• Recommend changes to project plan in response to unforeseen changes or unexpected results
• Obtain approvals to proposed changes in project scope, quality, budget, or schedule
• Verify quality of project deliverables
• Administer project contracts and monitor and evaluate contractor performance

Detailed responsibilities:
* Minimum Qualifications:

Good knowledge of:

• project management;

Typically gained by two years' experience managing projects involved in determining project scope, developing project goals, timelines, budget, implementation strategies, and measurement methods, and monitoring progress toward goals and project completion; OR Certification as a Business Analyst Associate; OR successful completion of Business Analyst training in alignment with the Business Analyst Body of Knowledge (BABOK) and two years' experience performing routine duties in requirements discovery, process analysis, and preparation of reports and written documents.

• organizational/business analysis and evaluation;

Typically gained by completing at least six semester hours of upper division college coursework for a degree in Business, Public Administration, Finance or other related field AND two years professional-level evaluative, analytical and planning work; OR a Bachelor's degree in Business, Public Administration, Finance or other related field AND one year professional-level evaluative, analytical and planning work; OR at least four years' work experience performing professional-level evaluative, analytical and planning work.

• process improvement methodology.

Typically gained by at least two years' experience performing requirements discovery, process analysis, and preparation of reports and written documents OR successful completion of Business Analyst training in alignment with the Business Analyst Body of Knowledge (BABOK).

MQ Specialties: knowledge and experience working in GenTax

Why Join Us?

• OUR VISION:Great people.Helping you. Serving Idaho.
• OUR MISSION:Benefit Idaho through courteous customer service, education, and fair tax administration.

What Do Our Employees Say About Us?

• "I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility."
• "We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."
• "My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."

Questions? Contact us at [e-mail] or 208-334-0478.

What's In It for You?

• Affordable benefits including medical, vision, and dental insurance
• PERSIdefined benefit retirement plan
• Paid sick and vacation leaves startaccruing your first day
• 11 paid holidays per year
• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
• Permanent, full-time classified employment status after successful completion of an entrance probation
• Working in an office environmentwith other talented and highly motivated individuals
• The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)

Benefits may not be applicable for temporary or seasonal positions.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail]. (If you have a contact for applicant accommodations at your agency, please replace the contact information).

Preference may be given to veterans who qualify under state and federal laws and regulations.