AD OFFICE SERVICES SUPV 2 16209

IdahoPTV; Boise (ID); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

Paid holidays

Parental Leave

Job summary

Idaho State Tax Commission is seeking an Office Services Supervisor 2 to lead the support team in the Audit Division. The role emphasizes supervising staff, interpreting complex information, and improving workflow while delivering exemplary customer service.

Ideal candidates will have solid office experience, strong organization skills, and the ability to train and develop teammates. This is a permanent, full-time state employment position in Boise with competitive benefits.

Qualifications

• Good knowledge of office support functions and related procedures.
• Experience in filing, data entry, and correspondence using proper spelling and grammar.
• Ability to interpret and explain complex information such as regulations or policies.
• Experience in supervising staff and coordinating workflows.

Responsibilities

• Supervising staff of multiple work units.
• Ensure effective workflow, operational consistency and integration.
• Evalutate and direct staff with clear objectives and counseling.
• Serve as subject matter expert in rules, regulations, policies and procedures.
• Provide written explanations or instructions to customers and staff.

Skills

Supervising staff

Policy interpretation

Workflow assessment

Tools

Office software

Job description

Posted yesterday | Apply before September 27, 2026

Description

State of Idaho Career Opportunity

Applications will be accepted through 4:59 PM MST on the posting end date.

The Idaho State Tax Commission is seeking an Office Services Supervisor 2 to lead the support team in the Audit Division.If you have an eye for detail, have exemplary customer service and organization skills, like supervising teammates and helping them succeed, we would like to meet you!

The duties of this position include:

• Supervising staff
• Interpreting, applying and explaining complex information, policies or services
• Assessing work flow procedures.

Requires ability to independently solve problems/perform liaison activities to deal with individuals or resolve conflicts in a work setting. A compensation analysis will be completed for the selected candidate.

Job Responsibilities:

• Supervising staff of multiple work units
• Ensure effective work flow, operational consistency and integration.
• Evaluate, train and direct staff by developing expectations, objectives and counseling employees.
• Serve as a subject matter expert in the interpretation of rules, regulations, policies and procedures.
• Shares expertise with staff, customers and management as a technical advisor and by providing direction to employees.
• Make recommendations to management regarding equipment, space and staff requirements.
• Provide clear and concise written explanations or instructions to customers and staff.

Minimum Qualifications:

Good Knowledge of office support functions (Typically gained by at least 1 year of experience in an office environment performing a wide variety of functions to include filing and recordkeeping, reviewing documents for compliance with procedures, data entry/keyboarding, using business etiquette in answering a telephone, composing correspondence using good knowledge of spelling, punctuation, and grammar and using various software applications to perform these duties OR have completed two semesters of Office Procedures coursework AND have six months of office support experience.

At least 1 year of experience in EACH of the following areas:

• Supervising staff
• Interpreting, applying and explaining complex information such as regulations, policies or services
• Assessing work procedures and developing or modifying those procedures as needed
• Independently solving problems and/or performing liaison activities to deal with individuals or resolve conflicts in a work setting

Why Join Us?

OUR VISION: Great people. Helping you. Serving Idaho.

OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.

What Do Our Employees Say About Us?

"I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility."

"We work a flexible schedule, Monday through Friday, 40 hours a week. This schedule has allowed me to do other things in my life."

"My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."

Follow us on LinkedIn or Facebook to learn more about us!

Questions? Contact us at [e-mail] or 208-334-0478.

What's In It for You?

• Affordable benefits including medical, vision, and dental insurance
• PERSI defined benefit retirement plan
• Paid sick and vacation leaves start accruing your first day
• 11 paid holidays per year
• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
• Permanent, full-time classified employment status after successful completion of an entrance probation
• Working in an office environment with other talented and highly motivated individuals
• Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise

The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF) Benefits may not be applicable for temporary or seasonal positions.

EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail]. (If you have a contact for applicant accommodations at your agency, please replace the contact information). Preference may be given to veterans who qualify under state and federal laws and regulations.