RN Utilization Manager & Team Coach

Cook Children's Health Care System; Fort Worth (TX); On-site; USD 90,000 - 115,000; Full time

Job summary

Cook Children’s Health Care System in Fort Worth is seeking an RN Supervisor, Utilization Management, to lead STAR/ CHIP/ STAR Kids workgroups, coaching UM/ECM RNs and support staff to meet department goals and ensure efficient benefits and LTSS processes.

This role focuses on motivating the team, training on UM workflows, and delivering constructive feedback while maintaining strong communication, organization, and timely decision-making in a fast-paced hospital setting.

Qualifications

• BSN required.
• RN License in Texas.
• Minimum of 5 years clinical experience.
• 2 years Utilization Management experience.
• 1–2 years supervisory experience preferred.
• Proficiency in computer applications and typing (35 wpm).
• Strong oral and written communication, problem solving, organization and time management, customer service, and coaching.

Responsibilities

• Supervise STAR/ CHIP/ STAR Kids workgroups (Pods) of UM/ECM RNs and staff to meet department goals.
• Act as process owner and SME for program benefits and LTSS.
• Motivate, coach and provide resources to team members.
• Train and certify team members on UM processes and essential skills.
• Assess team members' abilities and provide customized skills training.
• Provide positive and constructive feedback to direct the team toward goals.

Skills

Communication skills

Problem-solving

Organization and time management

Customer service

Adult teaching and learning

Coaching

Typing speed 35 wpm

Bilingual English/Spanish

Education

Bachelor’s of Science in Nursing (BSN)

RN License in Texas

Tools

Computer applications proficiency

Job description

Cook Children’s Health Care System in Fort Worth is seeking an RN Supervisor, Utilization Management, to lead STAR/ CHIP/ STAR Kids workgroups, coaching UM/ECM RNs and support staff to meet department goals and ensure efficient benefits and LTSS processes.

This role focuses on motivating the team, training on UM workflows, and delivering constructive feedback while maintaining strong communication, organization, and timely decision-making in a fast-paced hospital setting.