RN Triage: Nursing Advice & Care Guidance

Beacon Health Options; Kalamazoo (MI); On-site; USD 65,000 - 80,000; Full time

Job summary

Beacon Health Options in Kalamazoo, MI is seeking an RN to provide nursing support by telephone. You will perform triage, gather information using the nursing process, and guide callers to the appropriate level of care.

The role emphasizes accurate documentation, adherence to protocols, and delivering education and safe advice to patients. You will work with established resources to support ongoing patient care and outcomes.

Qualifications

• Performs triage using nursing process and protocols.
• Transmits medical information accurately and empathetically.
• Delivers patient education and adheres to guidelines.

Responsibilities

• Directs callers to appropriate level of care.
• Provides safe, professional health-related advice.
• Distributes follow-up materials as needed.

Skills

Nursing triage

Assessment skills

Patient education

Communication

Documentation

Education

RN licensure (Michigan)

Nursing diploma or associate degree

Job description

Beacon Health Options in Kalamazoo, MI is seeking an RN to provide nursing support by telephone. You will perform triage, gather information using the nursing process, and guide callers to the appropriate level of care.

The role emphasizes accurate documentation, adherence to protocols, and delivering education and safe advice to patients. You will work with established resources to support ongoing patient care and outcomes.