RN (Registered Nurse)

SoftPath Medical; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

SoftPath Medical is seeking a Case Manager to support discharge planning on Medical-Surgical or Telemetry units. The role collaborates with physicians, nurses, and social workers to coordinate referrals, housing, and post-acute care, while ensuring timely patient throughput.

You'll work independently on the unit with a multidisciplinary team, participate in rounds, and follow a structured EMR (Allscripts). Required BLS; UR handled separately; 1 year inpatient CM experience preferred.

Qualifications

• Minimum of 1 year inpatient case management experience.
• BLS certification required.
• PRI & SCREEN certifications available online through the School of Albany.

Responsibilities

• Discharge planning for patients to home, community, or SNFs.
• Collaborate with physicians, nurses, social workers, and care teams.
• Rounding with physicians and care team members on the unit.
• Operate independently on the unit while coordinating with interdisciplinary teams.

Skills

Discharge planning

Time management

Critical thinking

Interdisciplinary collaboration

Tools

Allscripts EMR

CarePort

MCG

InterQual criteria

Job description

Unit Notes

Department

Case Management

Required Certifications

BLS

Additional Certifications

PRI & SCREEN certifications available online through the School of Albany; each certification typically requires a few hours to complete; approximate cost per certification

More information: https://www.health.ny.gov/forms/doh-695_faq.htm

Role Overview

The position demands knowledge of discharge planning and referral procedures. It is usually assigned to a Medical-Surgical or Telemetry unit and works alongside a Social Worker. The candidate must be able to operate independently on the unit while collaborating with an interdisciplinary team and patients for discharge planning. Duties include rounding with physicians and the care team. A positive attitude, critical thinking, and effective time management are essential. Utilization Review (UR) is managed by a separate department responsible for insurance approvals and transportation arrangements.

Caseload

• Typical floors have 33-40 patients.
• Most floors have 1 Case Manager (CM) and 1 Social Worker (SW); caseload ranges from 17-25 patients.
• Pilot floors have 1 CM and 2 SWs; caseload ranges from 12-17 patients.
• Must be able to manage at least 20 patients.
• Assignments are generally on Med-Surg or Telemetry floors following Internal Medicine and Family Medicine.

Electronic Medical Record (EMR)

Allscripts

Preferred Experience and Knowledge

• Familiarity with CarePort, MCG, and/or InterQual criteria is preferred.
• Some experience in Utilization Review is preferred.

Position Focus

Discharge planning

Coverage Area

Inpatient

Common Patient Types and Duties

• Discharge planning to home, community, or skilled nursing facilities (SNF).
• Assisting with housing and shelter packets for patients experiencing homelessness.
• Coordinating hemodialysis and wound care referrals (e.g., KCI for wound vacs).
• A resource binder is provided.

Experience Requirements

• Minimum of 1 year inpatient case management experience required.
• Critical care experience is preferred.

Supervision

Case Management Manager

Shifts and Scheduling

• Monday through Friday, 8:00 AM to 4:30 PM (7.5-hour shifts with a 1-hour lunch).
• Breaks follow facility policy; management supports taking a full lunch break.

Weekend and Holiday Requirements

• Occasional weekend shifts, which are rare and require manager approval.
• Weekend caseloads differ and may require coverage of multiple units.
• Occasional holiday shifts, which are rare and require manager approval.

Dress Code

• Business casual or any color scrubs except royal blue or maroon (neutral colors preferred).
• Lab coat provided.

Additional Notes

• Respiratory Therapy is not involved in discharge planning.
• Physicians handle medication reconciliation and send orders to pharmacy.
• Department orientation includes 2 days of hospital orientation with EMR training, followed by 1-2 weeks with a preceptor depending on progress.

Date Entered

9/17/2024