Case Manager

Westchester Medical Center Health Network; Village of Margaretville (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Westchester Medical Center Health Network seeks a Case Manager to coordinate care across the healthcare continuum, promoting efficient resource use and high-quality outcomes. The role leads discharge planning, partners with patients, families, and providers, and ensures timely, appropriate placements and services after hospital stays.

The ideal candidate has hospital-based experience and knowledge of Federal/State regulations, with PRI certification preferred.

Qualifications

• Two years hospital-based experience preferred.
• One year QA/UR or Case Management preferred.
• Current knowledge of Federal and State regulations.

Responsibilities

• Interpret, support and coordinate discharge planning for patients awaiting placement.
• Provide resources and referrals for treatment of alcohol, drug abuse, child abuse, domestic violence and other mental health issues.
• Review referrals for swing bed placement and support Mountainside Residential Care Center as needed.
• Discharge planning, implementation and liaison between hospital and community agencies.
• Assist patients and families with information and services after discharge.
• Locate community resources and develop referral procedures to support post-discharge care.
• Follow through on referrals to ensure treatment plans are implemented.
• Swing Bed Coordinator duties and chair policy recommendations.
• Review acute/swing admission medical records and report concerns to UR Chair and Medical Director.
• Prepare monthly UR statistics reports and provide clinical reviews to insurers as requested.
• Collaborate with Health Information Manager to appeal insurance denials and coordinate peer-to-peer when needed.
• Report UR statistics to Board Quality quarterly.
• Contact patients post-hospital stay to review discharge instructions and follow-up appointments.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Education

RN or CSW preferred; or B.A./B.S. in related field

Job description

Case Manager coordinates care and service of selected patients across the health care continuum. Promotes effective utilization of resources and the highest quality of care for optimal clinical and resource outcomes. Ensures appropriate lengths of stay based on medical necessity. Assesses and implements effective discharge planning through identification of appropriate services and facilities across the continuum of care. Assumes a leadership and communication role with the patient/family, interdisciplinary team members, and providers of appropriate services across the continuum. Provides ongoing monitoring and evaluation of the plan across the continuum as appropriate. Integrates evidence-based clinical and preventative guidelines in the development of patient‑centered tools to assist patients in decision‑making that benefits their optimal health. Provide targeted interventions to avoid unnecessary hospitalizations and emergency room visits.

Responsibilities

• Providing interpretation and support for those who are awaiting placement in a nursing home or physical rehabilitation. Completion of Referrals, including PRI.
• Provide appropriate resources and referrals for treatment of alcohol abuse, drug abuse, child abuse, domestic violence and other mental health issues.
• Reviews incoming referrals for swing bed placement.
• Supports Mountainside Residential Care Center as needed, including PRI's.
• Discharge planning, implementation and serve as a liaison between hospital and all community agencies and institutions who are interested in the well‑being of patients.
• Helping patients and families get information and services to meet special needs not provided by the hospital, or that will be needed after discharge planning in an institutional or non‑institutional setting.
• Locating community and other local resources which are available to patients in the hospital and after discharge.
• Developing and implementing appropriate and well‑coordinated referral procedures with these resources.
• Following through on such referrals to ensure that necessary treatment plans have been implemented.
• Swing Bed Coordinator.
• Interprets, supports, and recommends Swing Bed policies and procedures.
• Covers UMR and attends UMR meetings.
• Maintains compliance with social services standards, hospital policies and procedures and regulatory agency requirements.
• UR-Reviews all acute/swing admission medical records.
• UR-Reports concerns regarding admissions and continued stay to Utilization Review Chairperson and Medical Director.
• UR- Prepares monthly statistical report for monthly review at the UR Committee meeting.
• UR-Provides clinical reviews to medical insurance companies as requested.
• UR-Collaborates with the Health Information Manager to appeal insurance denials. Set up peer to peer if needed.
• UR- Reports UR statistics to Board Quality quarterly.
• Call all patients s/p hospital stay. Review understanding of discharge instructions and assist with f/u PCP appointments, medications, if needed.
• Other duties as assigned.

Experience

• Two (2) years hospital‑based preferred. One (1) year QA/UR or Case Management preferred. Current knowledge of Federal and State regulations

Education

• RN, graduate of an accredited school of Nursing or CSW preferred; or B.A. or B.S. in related field -Meets requirements of NYS Department of Health

Licenses/Certifications

• PRI certification required.

Other

• Excellent verbal and written communication skills; strong organizational skills
• Self‑motivated
• Able to make sound clinical decisions
• Knowledgeable about community resources
• Able to use/enhance coaching skills over a varied patient population
• Able to share coaching knowledge and act as a role model for staff
• Able to delegate
• Work in organized fashion
• Understands the importance of time management relative to meeting patient needs in a efficient, effective manner
• Able to identify and intervene when concerns arise
• Engages with team members to promote cohesive workflow