Director Medical Services
UNC Health
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Job summary
UNC Health Rex is seeking a dynamic Director of Medical Services to lead Intermediate Care and Intensive Care teams, overseeing MSICU and NSICU to drive clinical excellence and ensure high-quality patient outcomes.
The role emphasizes mentoring managers, building high-performing teams, and strong operational and financial oversight, including budgeting, staffing, and productivity. This onsite leadership position shapes the future of patient care across North Carolina.
Qualifications
- Master's degree in nursing is required.
- Nursing licensure in NC is required.
- 4 years of related experience or training.
Responsibilities
- Directs budget development and administration for Medical Nursing areas and Nursing Operations.
- Reviews financial and operational data and takes corrective action.
- Leads delivery of cost-effective, quality patient care aligned with standards.
- Leads performance improvement efforts in Medical Nursing and Nursing Operations.
- Develops and implements staffing plans to meet organizational goals.
- Establishes goals and measures for patient and departmental outcomes.
- Coordinates services across the organization to optimize care.
- Maintains collegial relationships with Medical Staff and participates in governance.
Skills
Education
Tools
Job description
Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
This exciting leadership opportunity provides oversight of our 4 East and 4 West Intermediate Care units, Critical Response Team (CRT), as well as our Medical-Surgical Intensive Care Unit (MSICU) and Neuroscience Intensive Care Unit (NSICU). These teams deliver exceptional care to patients with complex medical needs, making this a rewarding opportunity to influence clinical excellence, strengthen team culture, and make a meaningful impact on patient outcomes.
We are looking for an experienced, strategic nursing leader who is passionate about developing people, driving results, and inspiring excellence. The ideal candidate has a proven track record of mentoring and developing managers, building high-performing teams, elevating patient and teammate experience, fostering trust, and advancing clinical quality and patient safety. Strong operational and financial leadership, including budget management, staffing, and productivity oversight is essential.
Success in this role requires a collaborative, innovative, and adaptable leader who thrives in a fast-paced healthcare environment, confidently navigates competing priorities, and brings people together to solve challenges and drive meaningful improvements while building meaningful partnerships.
Join our One Great Team, where your leadership can make a lasting impact on our teammates, patients, and the communities we serve.
Responsible for planning, implementing and oversight of medical services projects and programs within the assigned clinical setting.
- Directs the development and administration of the budgets in all Medical Nursing areas and Nursing Operations. Recommends type and amount of resources required. Allocates resources based on departmental and organizational goals and objectives. Develops Master Staffing Plans for all areas.
- Reviews financial and operational data evaluating quality of service, workload, revenue and expenses. Takes corrective action as appropriate. Monitors salary and non-salary budgets for all assigned areas.
- Provides direction for the delivery of cost effective, quality patient care based on established regulatory, professional and organizational standards within the context of the operating vision.
- Knowledgeable about current practices and standards in Medical Nursing and Nursing Operations. Utilizes knowledge to lead performance improvement activities. Leads efforts to improve operations and outcomes in Medical Nursing areas and in Nursing Operations.
- Establishes and/or provides leadership for the attainment of corporate, divisional and nursing unit goals in support of the organizational mission.
- Directs the implementation of processes to measure/assess and improve patient and departmental outcomes. Presents information and recommendations for action to Performance Improvement Committee when indicated.
- Coordinates and integrates services throughout the organization.
- Ensures qualified competent staffing, space, equipment and other resources are available to meet the scope of services available. Organizes Medical Nursing division and Nursing Operations through the selection and development of Clinical Managers, Clinical Nurse Specialist(s) and Staff Development Educators.
- Establishes and maintains collegial working relationship with Medical Staff. Adheres to the American Nurses Association Code of Ethics. Participates in performance improvement and quality improvement activities. Recognizes, supports and utilizes evidence based nursing practices and evidence based management practices. Represents Rex Healthcare with active participation in professional and community organizations. Participates/supports nursing shared governance activities.
- Master's degree in nursing or equivalent required.
- Must have NC RN licensure. Nursing specialty certification by exam or portfolio.
- Requires four (4) years of related experience and/or training.
- Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and boards of directors.
- Computer Skills: Ability to use Word, Excel, Power Point, and project management software.
- Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: Rex VP Patient Care Svcs
Work Type: Full Time
Standard Hours Per Week: 40.00
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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