RN Patient Services Manager II - Bone Marrow Transplant & Cellular TherapyProgram

UNC Health; Chapel Hill (NC); On-site; USD 61,000 - 88,000; Full time

Job summary

UNC Health in Chapel Hill is seeking an experienced nurse leader to oversee the Bone Marrow Transplant and Cellular Therapy program, including staff such as financial and nurse coordinators, quality assurance, intake and data teams. The role ensures access to multidisciplinary support for patients and providers.

You will lead recruitment, onboarding, supervision, performance evaluations, and staff development, while partnering with HR and senior leadership.

Qualifications

• Bachelor of Nursing with RN licensure; BSN required.
• Two years nursing in a tertiary care setting and one year in the area assigned.
• Leadership and staff development experience preferred.

Responsibilities

• Ensure appropriate care and services are available to patients and families.
• Facilitate interdisciplinary collaboration in patient care planning and staffing.
• Manage budget, staffing, and resource utilization to meet goals.
• Oversee accreditation standards and nursing practice compliance.
• Lead quality improvement initiatives focusing on patient safety and care.
• Create an educational environment for staff development and orientation.

Skills

Bone Marrow Transplant/CellularTherapy

Oncology nursing experience

Education

Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

About This Role

• Program Oversight: Oversee Bone Marrow Transplant and Cellular Therapy program staff, including financial and nurse coordinators, quality assurance, intake, and data management teams, ensuring access to multidisciplinary support for patients and providers.
• Financial & Procurement Management: Oversee program purchasing, program and NMDP billing, and financial approval processes for cellular and gene therapies in collaboration with Managed Care, Revenue Cycle, and senior leadership.
• Quality & Compliance: Oversee program quality management, policy development and maintenance, internal documentation, and review of transplant recipient and donor evaluation forms for completeness and compliance.
• Staff Leadership & Development: Lead recruitment, onboarding, supervision, coaching, performance evaluations, and employee relations in partnership with Human Resources.
• Administrative Operations: Manage program administrative systems, employee evaluations, and timekeeping activities in Infor/MyTime.

Preferred Experience

• Experience in Bone Marrow Transplant/Cellular Therapy program management
• Oncology nursing experience

Schedule

• Monday-Friday 8a-4:30p or 8:30a-5p

Summary:
Assists a higher level nurse manager in the following duties: ensuring that appropriate care and services are available to patients and families, ensuring adequate and appropriate clinical staffing on each shift, may supervise nursing staff, HUC staff and utility aide staff, providing assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues, providing and facilitating an environment conducive to staff continuing education needs, on-going unit-based educational needs and orientation of staff members.

Responsibilities:
1. Patient Care - Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals / paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
2. Human Resource Management - Effectively manages human resources and creates an environment conducive to staff recruitment and retention. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
3. Budget Management - Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
4. Accreditation Issues - Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, JCAHO, Board of Nursing and other specified accrediting bodies. Integrates current scientific evidence into standards of practice.
5. Quality Improvement-Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
6. Education-Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.

Other Information

Education Requirements

• Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.

Licensure/Certification Requirements

• Licensed to practice as a Registered Nurse in the state of North Carolina.
• BLS required.

Professional Experience Requirements

• Two (2) years of professional nursing experience in a tertiary care setting, and one (1) year of experience in the area assigned.

Knowledge/Skills/and Abilities Requirements

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Bone Marrow Transplant Program

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$44.56 - $64.06 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.