RN Lead - Telemetry Operations

Medix; Saint Paul (MN); Sur place; USD 91 000 - 115 000; Plein temps

Avantages offerts par ce poste

Health, Vision, Dental

PTO

401k

Résumé du poste

Medix is seeking an experienced RN Lead, Telemetry Operations to bridge clinical operations and health‑tech innovation in Saint Paul, MN. You will champion safe, reliable clinical workflows, guide product evaluations, and ensure readiness across onboarding and system changes, while leading staff and maintaining high service quality.

You'll collaborate with Product Management, Technical Operations, Quality, Customer Success, and Training to optimize telemetry performance and clinical outcomes.

Qualifications

• Education: Nursing diploma or ADN from an accredited program.
• Licensure: Active, unrestricted RN license under NLC; maintain licensure.
• Clinical Experience: 5+ years in adult acute-care (ICU/CCU/PCU/ED/Telemetry or equivalent).
• Leadership Track Record: Experience as Charge Nurse, Preceptor, Educator, or similar.
• Cardiac Acumen: 12‑lead ECG interpretation, arrhythmia recognition, hemodynamics.
• Systems & Workflow Knowledge: Experience with clinical workflows and health tech platforms.
• Communication & Synthesis: Ability to translate clinical data into technical requirements.
• Technical Proficiency: Proficient with EMR/EHR; HIPAA compliant.

Responsabilités

• Clinical Operations & Workflow Leadership: build and refine technology-enabled workflows, SOPs, and readiness standards.
• Physiologic & Rhythm Interpretation: monitor and interpret telemetry data per approved protocols.
• Service Continuity & Risk Mitigation: identify risks and ensure uninterrupted service with contingency plans.
• Telemetry SME: act as clinical expert on telemetry, data analysis, alarm management, and platform use.
• Staff Development & Quality: train staff, assess competency, and conduct chart audits.
• Regulatory Compliance: stay current with cardiac telemetry standards and healthcare regulations.
• Customer Onboarding & Implementation: support clinical onboarding and adoption post go-live.
• Product Feedback & Requirements: translate observations into use cases and requirements.
• Design & Usability: participate in reviews, risk assessments, testing, and change readiness.
• Cross-Functional Support: assist with investigations, RCA, and pre-sales clinical demos.

Connaissances

Leadership & Mentorship

Cardiac telemetry expertise

EMR/EHR proficiency

Clinical escalation & SOPs

Cross‑functional communication

Formation

Nursing diploma or ADN

RN license (NLC)

BSN (preferred)

Outils

Murata Vios platform

MS Office

Description du poste

RN Lead - Telemetry Operations (258544) Saint Paul, Minnesota

Salary: USD91010 - USD115000 per year + Health, Vision, Dental, PTO and 401k

Position Title:RN Lead,Telemetry Operations

Schedule: Primarily M-F Day Shift with scheduled on-call rotation (including occasional weekends, holidays, and after-hours coverage)

Work Model: On-site with potential future hybrid eligibility based on operational readiness, business needs, and organizational policy

Position Overview

Are you an experienced ICU, Critical Care, or Cardiac Telemetry nurse looking to leverage your clinical acumen to shape scalable healthcare technology?

The RN Lead, Telemetry Operationsserves as the vital clinical bridge between daily healthcare operations and health-tech innovation. In this role, you will champion safe, reliable clinical operations while delivering expert clinical guidance for product evaluations, workflow optimization, customer onboarding, and system change readiness.

You will focus extensively on clinical readiness, staff competency, service quality, escalation protocols, and operational continuity. In addition, you will provide clinical applications expertise and technical collaboration across Product Management, Technical Operations, Quality, Customer Success, Commercial Operations, Training, and Support teams.

Key Responsibilities

Clinical Operations & Workflow Leadership

Workflow & Protocol Architecture: Build, implement, and continuously refine technology-enabled clinical workflows, escalation protocols, standard operating procedures (SOPs), competency models, quality metrics, contingency workflows, and operational readiness standards.

Physiologic & Rhythm Interpretation: Perform continuous review and interpretation of adult cardiac telemetry and supported physiologic monitoring data in accordance with approved clinical protocols; provide functional clinical and operational leadership for all monitoring workflows.

Service Continuity & Risk Mitigation: Prioritize operational initiatives; proactively identify workforce, workflow, and technological risks; and safeguard uninterrupted service delivery through structured contingency planning, issue resolution, and cross-functional incident response.

Telemetry Subject-Matter Expertise: Serve as the definitive clinical subject matter expert (SME) on cardiac telemetry, physiologic data analysis, alarm management, clinical charting, escalation standards, and operational utilization of the Murata Vios platform.

Staff Development, Mentorship & Quality Assurance

Training & Competency: Train, mentor, and coach clinical operations staff; conduct formal competency assessments; authorize personnel for independent workflow execution; address immediate safety or practice concerns; and participate in candidate interviews and hiring recommendations.

Clinical Quality & Chart Audits: Lead and support clinical quality evaluations, medical chart audits, rhythm-strip and interval reviews, incident investigations, trend analyses, and the roll-out of approved process improvements and remediations.

Regulatory Compliance: Maintain current knowledge of cardiac telemetry standards, internal governance policies, and mandates from regulatory, accrediting, and professional bodies, as well as applicable federal, state, and local healthcare regulations.

Applications, Product Integration & Implementation

Customer Onboarding & Implementation: Drive the clinical and operational facets of customer workflow discovery, implementation readiness, client onboarding, escalation-pathway validation, adoption support, and post-go-live clinical evaluations.

Product Feedback & Requirements Translation: Gather frontline clinical and customer feedback and translate observations into defined use cases, user requirements, workflow specifications, test scenarios, and actionable product enhancement proposals.

Design Reviews & Usability Testing: Actively participate in product design reviews, clinical risk assessments, usability studies, customer pilots, user acceptance testing (UAT), and change-readiness evaluations.

Cross-Functional Support: Provide clinical expertise during complaint investigations, root-cause analyses, and post-market reviews; offer intermittent clinical support for pre-sales demonstrations, customer presentations, RFPs, and customer training sessions.

Note: This position initially functions as a clinical and operational functional lead, with the potential to assume direct people-management responsibilities as organizational needs expand.

Qualifications & Requirements

Required Qualifications

Education: Nursing diploma or Associate Degree in Nursing (ADN) from an accredited nursing program.

Licensure: Active, unrestricted multistate Registered Nurse (RN) license under the Nurse Licensure Compact (NLC). (Must maintain active licensure throughout employment and hold/obtain any additional state licenses required by law or company policy).

Clinical Experience: Minimum of 5+ years of adult acute-care nursing experience within an Intensive Care Unit (ICU), Cardiac Care Unit (CCU), Progressive Care Unit (PCU), Emergency Department (ED), Cardiac Telemetry Unit, or comparable high-acuity setting.

Leadership Track Record: Demonstrated experience serving as a Charge Nurse, Clinical Preceptor, Nurse Educator, Unit Resource, Clinical Lead, or comparable functional leader (including training, coaching, or validating competencies of clinical staff).

Cardiac Acumen: Advanced mastery of cardiac anatomy and physiology, 12-lead and continuous ECG interpretation, acute arrhythmia recognition, hemodynamics, vital-sign trends, and emergent conditions requiring rapid clinical escalation.

Systems & Workflow Knowledge: Proven experience implementing, auditing, or optimizing clinical workflows, health technology platforms, escalation pathways, educational curricula, or patient safety initiatives.

Communication & Synthesis: Proven ability to translate complex clinical observations into actionable technical requirements, user stories, test scenarios, and clear concepts accessible to non-clinical and technical teams.

Technical Proficiency: High proficiency with electronic medical records (EMR/EHR), clinical data and documentation systems, Microsoft Office Suite, patient documentation standards, and HIPAA compliance.

Preferred Qualifications (How to Stand Out)

Bachelor of Science in Nursing (BSN) and 7+ years of acute-care nursing experience.

Prior experience in centralized clinical operations, remote/virtual telemetry monitoring centers, virtual care delivery, or nursing informatics.

Background as a Clinical Application Specialist, Field Clinical Specialist, Clinical Implementation Specialist, Clinical Nurse Educator, or Health-Tech Consultant.

Hands-on experience with medical device usability evaluations, product design controls, user acceptance testing (UAT), and customer change management.

Experience supporting medical device complaint investigations, root-cause analyses (RCA), CAPA processes, or post-market surveillance.

Familiarity with FDA medical device regulations, ISO 13485 quality management systems, and IEC 62366 usability engineering standards.

Professional certifications such as CCRN, ACLS, CRAT, CCT, or related critical care/cardiac credentials.

Experience navigating enterprise EHR and telemetry platforms such as Epic, GE HealthCare, or Philips.

Comprehensive Health Coverage: Robust medical, dental, and vision insurance options.

Financial Security: 401(k) retirement plan with company match.

Generous Leave: Substantial Paid Time Off (PTO) package, plus paid company holidays and floating holidays.

Spending Accounts: Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA).

Professional Growth: Tuition reimbursement for approved academic programs and access to internal Talent Development pathways.

Workplace Flexibility: Opportunity for hybrid work arrangements based on operational readiness and organizational policy.

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.