RN Lead - Clinical Operations and Applications

Medix; Saint Paul (MN); On-site; USD 91,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

401k

Job summary

Medix is seeking an experienced RN Lead, Clinical Operations and Applications in Saint Paul, MN to bridge daily healthcare operations with health-tech innovation.

The role focuses on clinical readiness, staff development, and collaboration across product, operations, and customer teams to ensure safe, scalable care delivery.

Qualifications

• Education: Nursing diploma or ADN from an accredited program.
• Licensure: Active RN license in good standing; multi-state licensure preferred.
• Clinical Experience: 5+ years in ICU/CCU/Telemetry or high-acuity settings.
• Leadership: Experience leading clinical staff and competencies development.
• Cardiac acumen: Strong ECG interpretation and rhythm analysis knowledge.
• Systems & workflow: Experience optimizing clinical workflows and health tech platforms.
• Communication: Ability to translate clinical observations into technical requirements.

Responsibilities

• Build, implement, and refine clinical workflows, SOPs, and competency models.
• Interpret telemetry data and lead monitoring workflows for operational readiness.
• Prioritize risks and ensure service continuity with contingency planning.
• Serve as SME on cardiac telemetry and Murata Vios platform.
• Train staff, assess competency, and participate in hiring recommendations.
• Lead clinical quality audits, chart reviews, and process improvements.
• Drive customer onboarding, implementation, and post-go-live evaluations.
• Collaborate with Product, Technical Ops, Quality, Customer Success, Training, and Support.

Skills

Nursing leadership

Clinical communication

Education

Nursing diploma or ADN

Tools

EMR/EHR proficiency

Job description

RN Lead - Clinical Operations and Applications (258544) Saint Paul, Minnesota

Salary: USD91010 - USD115000 per year + Health, Vision, Dental, PTO and 401k

Position Title:RN Lead, Clinical Operations and Applications

Schedule: Primarily Day Shift with scheduled on-call rotation (including occasional weekends, holidays, and after-hours coverage)

Work Model: On-site with potential future hybrid eligibility based on operational readiness, business needs, and organizational policy

Travel: Occasional local or customer-site travel required

Compensation: Competitive base salary (commensurate with experience)

Position Overview

Are you an experienced ICU, Critical Care, or Cardiac Telemetry nurse looking to leverage your clinical acumen to shape scalable healthcare technology?

The RN Lead, Clinical Operations and Applications serves as the vital clinical bridge between daily healthcare operations and health-tech innovation. In this role, you will champion safe, reliable clinical operations while delivering expert clinical guidance for product evaluations, workflow optimization, customer onboarding, and system change readiness.

You will focus extensively on clinical readiness, staff competency, service quality, escalation protocols, and operational continuity. In addition, you will provide clinical applications expertise and technical collaboration across Product Management, Technical Operations, Quality, Customer Success, Commercial Operations, Training, and Support teams.

Key Responsibilities

Clinical Operations & Workflow Leadership

Workflow & Protocol Architecture: Build, implement, and continuously refine technology-enabled clinical workflows, escalation protocols, standard operating procedures (SOPs), competency models, quality metrics, contingency workflows, and operational readiness standards.

Physiologic & Rhythm Interpretation: Perform continuous review and interpretation of adult cardiac telemetry and supported physiologic monitoring data in accordance with approved clinical protocols; provide functional clinical and operational leadership for all monitoring workflows.

Service Continuity & Risk Mitigation: Prioritize operational initiatives; proactively identify workforce, workflow, and technological risks; and safeguard uninterrupted service delivery through structured contingency planning, issue resolution, and cross-functional incident response.

Telemetry Subject-Matter Expertise: Serve as the definitive clinical subject matter expert (SME) on cardiac telemetry, physiologic data analysis, alarm management, clinical charting, escalation standards, and operational utilization of the Murata Vios platform.

Staff Development, Mentorship & Quality Assurance

Training & Competency: Train, mentor, and coach clinical operations staff; conduct formal competency assessments; authorize personnel for independent workflow execution; address immediate safety or practice concerns; and participate in candidate interviews and hiring recommendations.

Clinical Quality & Chart Audits: Lead and support clinical quality evaluations, medical chart audits, rhythm-strip and interval reviews, incident investigations, trend analyses, and the roll-out of approved process improvements and remediations.

Regulatory Compliance: Maintain current knowledge of cardiac telemetry standards, internal governance policies, and mandates from regulatory, accrediting, and professional bodies, as well as applicable federal, state, and local healthcare regulations.

Applications, Product Integration & Implementation

Customer Onboarding & Implementation: Drive the clinical and operational facets of customer workflow discovery, implementation readiness, client onboarding, escalation-pathway validation, adoption support, and post-go-live clinical evaluations.

Product Feedback & Requirements Translation: Gather frontline clinical and customer feedback and translate observations into defined use cases, user requirements, workflow specifications, test scenarios, and actionable product enhancement proposals.

Design Reviews & Usability Testing: Actively participate in product design reviews, clinical risk assessments, usability studies, customer pilots, user acceptance testing (UAT), and change-readiness evaluations.

Cross-Functional Support: Provide clinical expertise during complaint investigations, root-cause analyses, and post-market reviews; offer intermittent clinical support for pre-sales demonstrations, customer presentations, RFPs, and customer training sessions.

Note: This position initially functions as a clinical and operational functional lead, with the potential to assume direct people-management responsibilities as organizational needs expand.

Qualifications & Requirements

Required Qualifications

Education: Nursing diploma or Associate Degree in Nursing (ADN) from an accredited nursing program.

Licensure: Active, unrestricted multistate Registered Nurse (RN) license under the Nurse Licensure Compact (NLC). (Must maintain active licensure throughout employment and hold/obtain any additional state licenses required by law or company policy).

Clinical Experience: Minimum of 5+ years of adult acute-care nursing experience within an Intensive Care Unit (ICU), Cardiac Care Unit (CCU), Progressive Care Unit (PCU), Emergency Department (ED), Cardiac Telemetry Unit, or comparable high-acuity setting.

Leadership Track Record: Demonstrated experience serving as a Charge Nurse, Clinical Preceptor, Nurse Educator, Unit Resource, Clinical Lead, or comparable functional leader (including training, coaching, or validating competencies of clinical staff).

Cardiac Acumen: Advanced mastery of cardiac anatomy and physiology, 12-lead and continuous ECG interpretation, acute arrhythmia recognition, hemodynamics, vital-sign trends, and emergent conditions requiring rapid clinical escalation.

Systems & Workflow Knowledge: Proven experience implementing, auditing, or optimizing clinical workflows, health technology platforms, escalation pathways, educational curricula, or patient safety initiatives.

Communication & Synthesis: Proven ability to translate complex clinical observations into actionable technical requirements, user stories, test scenarios, and clear concepts accessible to non-clinical and technical teams.

Technical Proficiency: High proficiency with electronic medical records (EMR/EHR), clinical data and documentation systems, Microsoft Office Suite, patient documentation standards, and HIPAA compliance.

Preferred Qualifications (How to Stand Out)

Bachelor of Science in Nursing (BSN) and 7+ years of acute-care nursing experience.

Prior experience in centralized clinical operations, remote/virtual telemetry monitoring centers, virtual care delivery, or nursing informatics.

Background as a Clinical Application Specialist, Field Clinical Specialist, Clinical Implementation Specialist, Clinical Nurse Educator, or Health-Tech Consultant.

Hands-on experience with medical device usability evaluations, product design controls, user acceptance testing (UAT), and customer change management.

Experience supporting medical device complaint investigations, root-cause analyses (RCA), CAPA processes, or post-market surveillance.

Familiarity with FDA medical device regulations, ISO 13485 quality management systems, and IEC 62366 usability engineering standards.

Professional certifications such as CCRN, ACLS, CRAT, CCT, or related critical care/cardiac credentials.

Experience navigating enterprise EHR and telemetry platforms such as Epic, GE HealthCare, or Philips.

Comprehensive Health Coverage: Robust medical, dental, and vision insurance options.

Financial Security: 401(k) retirement plan with company match.

Generous Leave: Substantial Paid Time Off (PTO) package, plus paid company holidays and floating holidays.

Spending Accounts: Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA).

Professional Growth: Tuition reimbursement for approved academic programs and access to internal Talent Development pathways.

Workplace Flexibility: Opportunity for hybrid work arrangements based on operational readiness and organizational policy.

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