RN IBD Navigator - WHMG Gastroenterology - Full Time Days

Williamson Health; Franklin (TN); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

PTO

Retirement matching

FSA

Identity Theft Protection

Legal Aid

Résumé du poste

Williamson Health seeks a RN IBD Navigator for WHMG Gastroenterology in Franklin, TN. This full-time day position coordinates IBD therapy, referrals, authorizations, and patient education within the infusion and specialty-pharmacy ecosystem.

The role requires Tennessee RN licensure and at least 1 year in a medical office setting, with strong organizational and communication skills. On-site position with growth opportunities and comprehensive benefits.

Qualifications

• RN license in Tennessee.
• At least 1 year of medical office experience.
• Proficiency with Word/Excel preferred.

Responsabilités

• Initiates biologic therapy process for IBD patients.
• Reviews biologic therapy packets and educates patients on referrals and responsibilities.
• Notifies providers of renewals; submits prescriptions to specialty pharmacy or infusion center.
• Completes prior authorizations for biologic therapies and drafts letters for denials.
• Assists with Patient Assistance Program paperwork for eligible patients.
• Triages nurse line calls and patient portal messages promptly.
• Maintains IBD biologic patient tracking spreadsheets.
• Administers Hepatitis B vaccines to IBD patients and supports clinics.
• Coordinates referrals to GI specialty clinics as directed by practitioners.
• Monitors clinic processes for quality improvement and suggests changes.

Connaissances

Nursing

Medical office experience

Word processing

Excel

Communication skills

Organizational skills

Multitasking

Problem solving

Independence

Formation

Nursing diploma or degree

Outils

Microsoft Word

Microsoft Excel

Description du poste

RN IBD Navigator - WHMG Gastroenterology - Full Time Days

#26-740

About Us

Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,500 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, a 337-bed facility which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are at the organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Company Culture

We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety -- toward our patients and also toward our colleagues. We're looking for talented, caring, and mission-minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position.

Community Overview

Franklin sits in the heart of Williamson County, which has the top-rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world-class healthcare. Various publications have showered Franklin with such accolades as one of the "Best Southern Towns," "Best Place to Live," "Top 10 Community for Job Growth," and "Top 50 Cities to Start a Small Business."

Job Description

Position Summary

This position provides specialized clinical coordination and support for patients with inflammatory bowel disease (IBD) receiving biologic therapy. This role facilitates the biologic treatment process by coordinating referrals, managing prior authorizations, assisting with specialty pharmacy and infusion center communication, and supporting patient access to medication assistance programs. The IBD Navigator provides patient education, monitors therapy processes, maintains patient tracking data, and collaborates closely with providers, infusion centers, specialty pharmacies, and internal clinical staff to ensure timely, coordinated, and high-quality care for IBD patients.

Position Requirements

Formal Education / Training:
Earned a nursing diploma or degree from a college or university
Licensed by the State of Tennessee

Workplace Experience:
At least one year of experience in a medical office environment. Word/Excel helpful

Equipment and Skills Training:
Standard patient care equipment for services provided and injectable medicines. Computer- ability to create Word documents and Excel spreadsheets beneficial. Ability to work well under pressure, function independently, strong organizational skills, problem solve/critical thinking skills, strong communication skills and capability of multi-tasking.
Physical Environment:
Outpatient clinic whose patient population ranges consists of adults ≥ 18 yrs of age

Physical Effort:
Must be able to sit, stand, communicate, in English, both orally and in writing and lift over 20 pounds.

Key Results

• Initiates biologic therapy process for IBD patients as ordered by provider, including completing infusion center referral forms, gathering required clinical documentation, and submitting referrals in a timely manner.
• Reviews biologic therapy packet with patients, providing education on the referral process and shared clinic/patient responsibilities. Demonstrates use of pen injector samples when applicable.
• Notifies provider of biologic renewal prescriptions when due and submits prescriptions to appropriate specialty pharmacy or completes renewal orders to infusion center. Verifies pharmacy insurance coverage, ensures specialty pharmacy information is updated in the medical record when insurance changes occur.
• Completes initial and renewal prior authorizations for biologic maintenance therapies for new and established patients. Drafts appeal and medical necessity letters for provider review and approval in cases of authorization denial.
• Coordinates, completes and submits Patient Assistance Program paperwork for eligible patients to biologic medication drug company.
• Communicates urgent patient condition or therapy-related issues to provider in a timely manner. Implements provider orders related to biologic therapy and patient care.as directed by provider.
• Maintains and updates IBD biologic patient tracking spreadsheets.
• Administers Hepatitis B vaccines to IBD patients. Assists with provider clinics as needed. Performs additional clinical duties as assigned by manager.
• Maintains coordination and assembly of IBD Biologic Patient Education packets.
• Triages IBD nurse line calls and patient portal messages in a timely manner. Documents accurately and fosters positive working relationships with IBD patients.
• Coordinates referrals to other GI specialty clinics as directed by practitioner
• Monitors IBD clinic processes for quality improvement. Identifies and develops recommendations for change to practitioners when issues are identified. Initiates approved changes in process.
• Establishes and maintains collaborative relationships with biologic drug representatives, infusion center representatives, clinic nurses, and office staff to optimize patient care and experience.

Benefits Summary

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.

• PTO
• Retirement Matching
• FSA (Flexible Spending Accounts)
• Identity Theft Protection
• Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.

WH is an equal employment opportunity employer. WH does not discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws. WH also prohibits harassment of applicants and employees based on any of these protected categories.

It is also WH’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions. The complies with the Americans with Disabilities Act ("ADA"), the ADA Amendments Act of 2008 ("ADAAA") and applicable state law and considers reasonable accommodation measures that may be necessary for qualified applicants/employees to perform the essential functions of the job. Hire may be contingent upon a post-offer medical examination, and to skill and agility tests, as appropriate for the position.

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