RN Clinical Team Development

Intermountain Healthcare Inc.; United States; On-site; USD 57,000 - 86,000; Full time

Job summary

Intermountain Health is seeking a RN leader to develop Medical Assistant teams and Leads at SCL Health Medical Group Clinics, focusing on workflows, protocols, and team development. The role collaborates with Clinic Managers and partners with Process Improvement, Ambulatory Informatics, Pharmacy, and other system resources.

The role emphasizes MA onboarding, education, and ongoing development, coaching providers and MAs, and acting as SME for MA scope of practice, with attention to quality

Qualifications

• ASN required; BSN preferred.
• Minimum two years RN experience; leadership or management experience is a plus.

Responsibilities

• Develop and lead Medical Assistant teams and leads.
• Create and maintain MA orientation, education, and training materials.
• Onboard, educate, and develop MA staff with Lead MAs.
• Coach providers and MAs for collaborative patient-centered care.
• Serve as SME for MA scope of practice.
• Identify opportunities for quality and process improvements.
• Oversee MA-related pharmacy and medication safety practices.

Skills

MA leadership

Coaching

Education development

Quality improvement

Process improvement

Vaccine administration

Medication safety

Onboarding

Team collaboration

Education

ASN Nursing

BSN preferred

Job description

Job Description

The primary role is to develop the Medical Assistant Teams and Medical Assistant Leads at SCL Health Medical Group Clinics with a focus on workflows, protocols and team building and development. This role will strongly collaborate with the Clinic Managers and partner with Process Improvement, Ambulatory Informatics, Pharmacy and other system resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide ongoing development, coaching, and support for Medical Assistants (MAs).
• Develop and maintain orientation, education, and training materials for MAs and Lead MAs.
• Partner with Lead MAs to ensure effective onboarding, education, training, and ongoing development of MA staff.
• Coach providers and MAs in building collaborative, trusting working relationships that support high-quality, patient-centered care.
• Serve as a Subject Matter Expert (SME) regarding the Medical Assistant scope of practice.
• Identify opportunities for quality improvement by observing workflows, evaluating current practices, and recommending process improvements.
• Oversee and support execution of MA responsibilities related to pharmacy and medication guidelines, including:
• Vaccine administration processes
• Controlled substances
• Clinical Laboratory Improvement Amendments (CLIA) proficiency
• General medication safety practices
• Identify, develop, implement, and standardize MA protocols and best practices.
• Participate in clinic Quality Improvement (QI) meetings and support MA-driven quality measures, including initiatives that rely on patient in-reach.
• Actively participate in clinic process improvement projects that impact or enhance the MA role.
• Participate in the interview and selection process, providing guidance and support to Lead MAs as appropriate.
• Promote the organization's mission, vision, and values and demonstrate established service behavior standards.
• Perform other duties as assigned.

EDUCATION

Required Associate of Science in Nursing (ASN) from an accredited School of Nursing. Preferred Bachelor of Science in Nursing (BSN).

CERTIFICATION, REGISTRATION, AND LICENSURE

Required Current Registered Nurse (RN) license in the state of practice. Current Basic Life Support for Healthcare Providers (BLS-HCP) certification from the American Heart Association.

EXPERIENCE

Required Minimum of two years of experience as a Registered Nurse. Preferred Three or more years of clinical nursing experience. Primary care and/or specialty care nursing experience. One or more years of leadership or management experience, including experience with process improvement and change management.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, education, training, licensure, experience, and abilities necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to remain flexible and adaptable as the primary care RN role and clinical needs evolve.
• Demonstrated initiative, self-motivation, and commitment to continuous learning and professional development.
• Ability to advocate effectively for MA and RN clinical support roles within a patient-centered primary care environment.
• Strong understanding of the RN's role and value within an integrated primary care team.
• Ability to collaborate and communicate effectively with Clinic Managers, Practice Administrators, operational leadership, nursing leadership, providers, and other key stakeholders.
• Ability to support education, workflow standardization, quality improvement, and change-management initiatives across clinical teams.
• Regular and reliable attendance during scheduled business hours or assigned shifts is required.
• Ability to work nights and/or weekends when required for identified positions.

Location

Location: Peaks Regional Office
Work City: Broomfield
Work State: Colorado
Scheduled Weekly Hours: 40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$41.20 - $62.17

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.

Policy and Compliance

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Equal Opportunity Employment

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Recruitment AI

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Contact

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Talent Acquisition

Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

PEAK Program

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

Note

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!