RN Clinical Support Analyst I

bannerhealth; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

Banner Health is seeking an RN Clinical Support Analyst I to support clinical applications for the Engagement & Support AZ Southeast team. You will serve as a clinical informatics liaison, applying nursing standards to guide system optimization and workflow improvements across acute and ambulatory areas.

The role emphasizes informatics expertise, user support, and collaboration with clinical and IT teams to enhance patient care through technology.

Qualifications

• Bachelor's degree required; 2+ years acute care experience preferred.
• Experience with clinical informatics and information technology in a healthcare setting.
• Strong time management and multitasking abilities; excellent communication skills.

Responsibilities

• Apply nursing standards to improve clinical workflows and patient care within the EHR environment.
• Contribute to end-user training and education plans for current and upcoming EHR changes.
• Collaborate with clinicians, educators, Nursing/Medical Informatics, and IT to define issues and optimize system usage.

Skills

Clinical informatics

IT experience

Communication

Time management

Multitasking

Education

Bachelor's degree

Job description

Primary City/State: Phoenix, Arizona

Department Name: IT Clinical Care-Corp

Work Shift: Day

Job Category: Information Technology

Additional Job Description

Banner Health was named to Fortune's Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We're proud to be recognized for our commitment to the latest health care advancements and excellent patient care.

Banner Health is currently seeking an RN Clinical Support Analyst I responsible for supporting the clinical applications needs of the Engagement & Support AZ Southeast team. This clinical applications support team member is responsible for providing informatics expertise and resources for assigned acute and ambulatory areas. They will be providing on-going clinical user support for various clinical and business operations teams. This position supports the organization's vision and direction for computer systems, workflow design, data management, and related processes. The RN Clinical Support Analyst I serve as a liaison between the clinical staff, clinical education team, Nursing/Medical Informatics, and the Clinical Applications IT team to communicate user needs and facilitate system optimization.

This is an onsite position and candidates must reside in Arizona to be considered. Applicants residing in any other state will not be considered for this opportunity. The typical schedule for this role is Monday through Friday, 8:00 AM to 5:00 PM . The primary work location will be Banner Baywood Medical Center (BBMC) and Banner Heart Hospital (BHH) ; however, occasional coverage at other Banner facilities in the Southeast Arizona market may be required based on business needs.. An ideal candidate would possess a bachelor's degree with 2+ years of acute experience, experience/interest with information technology and clinical informatics in a healthcare setting, time management skills, multitasking abilities, and strong communications skills.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position will serve as the subject matter expert for complex clinical workflows as they relate to systems and processes. They will apply nursing standards as they collaborate with IT teams and user groups to develop and deploy best practices. Incorporates critical thinking and knowledge of clinical decision making into the support of software and IT processes. Assist with the clinical consensus group development and implementation of current and future state workflows. Works closely with multidisciplinary teams to develop best practices based their broad understand across clinical venues and user groups. Collaborate to increase efficiencies and promote continuity of care through technology and workflow improvements.

CORE FUNCTIONS

• 1. Applies nursing standards to perform outcome coordinator functions. Promotes holistic understanding of the application of technology to improve clinical workflows and patient care. Provides clinical knowledge to perform high visibility rounding, development of user groups and coaching in complex care delivery settings. Performs user acceptance testing for system enhancements to ensure adoption and improvement of clinical care delivery. Participates in solution evaluation, tracks, monitors, and enhances usage, and implements action plans. Provides visibility and support of clinical applications systems. May coordinate with other appropriate departments regarding downtime.
• 2. Performs Educator functions. Influence end-user training through the application of clinical expertise and technical skills. Contribute to the implementation of communication and education plans in conjunction with clinical educators and leadership for current staff to ensure changes to the electronic health record are implemented. Utilizes data analytics to support needs-based training, based clinical knowledge and patient care experience.
• 3. Performs Consultant and Project Coordinator functions. Maintains on-going user communication and support to ensure user competency and obtain information on usage of the system and workflow concerns through established, regularly scheduled rounding. Collaborates with end-users to help define issue