IT Engagement Owner

Banner Health Corporate; Phoenix (AZ); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Total Rewards benefits

Management Incentive Program

Job summary

Banner Health is seeking an IT Engagement Owner to lead the operational management of IT Clinical Application Support services, ensuring quality outcomes and superior service across multiple locations in the Central Division of the Phoenix Metro Area. This is an on-site exempt position with a typical schedule of Monday–Friday 8a–5p, with rotation across supported facilities.

The ideal candidate will have a Bachelor’s Degree with 2+ years of leadership experience in IT and clinical informatics

Qualifications

• Bachelor’s Degree in a relevant field or equivalent level of education and experience.
• Advanced level working knowledge of information technology and clinical informatics in a healthcare setting.
• Minimum five plus years including at least two years in a management role within a healthcare system or large multi-operational environment.
• Excellent communication, presentation, and negotiation skills for both technical and non-technical audiences.
• Ability to recruit, mentor, motivate, evaluate, and retain staff.

Responsibilities

• Directs operational management of IT Clinical Application Support services across multiple locations.
• Leads development and implementation of processes to improve customer support and service delivery.
• Collaborates with business and IT leaders to identify operational requirements and drive initiatives.
• Directs and participates in policy development to comply with laws and regulations and improve clinical functionality of systems.

Skills

Leadership experience

Communication skills

Project management

Healthcare IT knowledge

Education

Bachelor’s Degree in a relevant field

Tools

Cerner Millennium

Job description

Primary City/State: Phoenix, Arizona Department Name: IT Clinical Care-Corp Work Shift: Day Job Category: Information Technology

Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care. Banner Health is currently seeking an IT Engagement Owner responsible for supporting the operational management of the IT Clinical Support Analyst services team. The ideal person in this role will improve the customer and employee experience by leading a team that will provide exceptional service with a continual strive for learning and innovation. You would be charged with meeting with operational leaders to develop and improve support service as well as analyze information for quality improvement purposes. This is an onsite (exempt) position with a typical schedule of Monday-Friday 8a-5p; however, it is also largely defendant on supporting the needs of the organization. The primary locations for this role is providing leadership support for the Central Division of the Phoenix Metro Area and will be on-site with expected rotation throughout the various supported facilities. An ideal candidate would possess a Bachelor’s Degree with 2+ years of leadership experience, past experience/interest with information technology and clinical informatics in a healthcare setting, time management skills, multitasking abilities, and strong communications skills.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life. Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is responsible for the operational management of IT Clinical Application Support services necessary to achieve the organization’s strategies and initiatives with focus on quality of outcomes and superior service. This position is responsible for managing IT Clinical Application Support activities across multiple locations which include the delivery of user level support, IT project implementations and facility-initiated projects. This may include implementation and support of clinical documentation applications and systems within the electronic health record (EHR). This position is responsible for directing the activities of the IT Clinical Application Support teams in support of customer interactions, as well as internal documentation standards. The functional areas may include operational oversight related to clinical documentation in the EHR.

CORE FUNCTIONS

1. Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training, and personnel evaluations. Manages goals and objectives for the department in accordance and alignment with company goals; provides leadership, measures and feedback, and motivation for staff achievement of departmental goals. Provides the necessary direction and support to staff in developing and maintaining high performing, customer service-oriented teams across multiple specialty areas and patient care venues. Maintain effective staff, physician, nursing, and leadership partnerships throughout select facilities, regions or specialties. Performs as an effective change agent. Establishes visibility and credibility and may lead and/or participate on assigned committees and teams. Supports an environment and infrastructure that promotes professional growth and development.
2. Participates in system level initiatives. Provides operational leadership in the support of clinical applications. Incorporates best practices and responds to emerging trends to enhance operations, programs, and/or services. This includes participating in the development and implementation of processes, procedures, and programs to increase operational efficiency and effectiveness, as well as ensure the delivery of exceptional customer support. This may include planning and developing detailed specifications for assignments, staff development, and multidisciplinary teams in assessing the quality of delivered services and implementing quality improvement action plans.
3. Collaborates with business leaders and senior IT leaders to identify operational requirements and opportunities related to IT Clinical Application Support. Communicates facility/business goals to IT leadership in order to address the needs of facility/business operations. Engages system, regional and facility stakeholders in understanding strategies for clinical applications. Maximizes staff’s contributions and assures timely decision-making reflecting the mission, vision, and purpose of Banner Health.
4. Directs and participates in the development, implementation and consistent application of effective organizational policies, procedures, and practices to comply with current laws and regulations. Regularly evaluates and identifies opportunities for the clinical functionality of systems across the continuum of care and operationalizes the process to make improvements where appropriate.
5. Participates as a subject-matter expert and may lead or facilitate task forces, teams, and/or councils to plan, implement and coordinate programs, services, and/or activities for the department. Maintains an up-to-date knowledge of clinical applications specific to clinical specialty area services, current trends and issues in healthcare, regulatory and/or accreditation standards, and specialty area best practices. Identifies staff needs related to education and training in the areas of computer skills and competencies in the use of electronic tools for patient care.
6. Position provides direction and oversight for IT clinical application support activities across select facilities, regions or specialties. The incumbent is a member of the IT Clinical Applications leadership team and participates in meetings, presentations, visioning sessions, strategic and tactical planning sessions, implementation activities, and support functions in multiple locations. This position works collaboratively with other IT leaders/staff as well as corporate and facility/business entity leadership. This position is a key liaison to leadership at the locations it supports.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in a relevant field or equivalent level of education and experience.
• Advanced level working knowledge of principles, practices, and operations in assigned or related area of responsibility typically achieved in five plus years including a minimum of two years management level experience within a healthcare system setting or large multi-operational, complex corporate environment.
• Must demonstrate substantial knowledge of information technology and/or clinical informatics in a healthcare setting.
• Requires exceptional communication, presentation, and negotiation skills to engage technical and non-technical audiences.
• Requires leadership skills with ability to lead, communicate, and interact across the entity and at various levels.
• Successful candidate will have skills and experience to recruit, mentor, motivate, evaluate, and retain staff.
• As is typical in this industry, variable shifts and hours may be required.

PREFERRED QUALIFICATIONS

• Information Technology management experience in a large healthcare environment is strongly preferred.
• Experience with direct patient care as a licensed professional within an acute care community hospital and/or ambulatory practice preferred.
• Experience using and supporting electronic health record systems, ideally Cerner Millennium preferred.
• Additional related education and/or experience preferred.

BENEFITS

• Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health.
• Banner Health offers a variety of benefit plans to help you and your family.
• We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
• Your pay and benefits are important components of your journey at Banner Health.
• This opportunity includes the option to participate in a variety of health, financial, and security benefits.
• In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

EEO Statement: EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions.