RN Clinical Operations Specialist

Whole Family Health Center Inc; Vero Beach (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

Whole Family Health Center Inc in Vero Beach, FL is seeking an RN Clinical Operations Specialist to coordinate nursing workflows, bolster clinical efficiency, and standardize patient care across locations.

You will oversee provider support, medication management, patient communications, and training for staff, while collaborating with clinicians and leadership to improve outcomes. Travel between clinics is required.

Qualifications

• Current Florida Registered Nurse license in good standing.
• Three years of nursing experience, preferably in ambulatory or primary care.
• Experience with electronic health records; Athena experience preferred.
• Strong organizational, communication, and problem‑solving skills.
• Ability to manage multiple priorities while working collaboratively with providers and interdisciplinary teams.

Responsibilities

• Coordinate centralized nursing workflows across providers and staff.
• Manage medication refill requests per protocols and provider preferences.
• Oversee call center triage workflows and patient routing.
• Review lab results, imaging notes, hospital records, and other clinical documents for providers.
• Develop and maintain standardized nursing workflows, protocols, and clinical support processes.
• Lead clinical projects to improve patient care, provider efficiency, and operational performance.
• Support Chronic Care Management, Remote Patient Monitoring, Transitional Care Management, and other population health programs.
• Monitor clinical work queues and identify opportunities to improve turnaround times and workflow efficiency.
• Assist with EHR optimization and clinical documentation workflows.
• Provide training on nursing workflows and best practices.
• Collaborate with providers and leadership to improve clinical processes and patient outcomes.
• Participate in quality improvement initiatives and monitor clinical performance metrics.
• Travel between clinic locations as needed.
• Perform other duties as assigned.

Skills

Communication skills

Organizational skills

Problem-solving

Multitasking

Education

Florida RN license

Tools

Athena EMR

Job description

RN Clinical Operations Specialist

Whole Family Health Center Inc – Vero Beach, Florida, United States

About this position

Job Summary

The Registered Nurse (RN) – Clinical Operations Specialist supports providers and clinical staff by coordinating centralized nursing workflows, improving clinical efficiency, and promoting consistent patient care across the organization. This position serves as a clinical resource for providers and office managers by overseeing provider support functions, medication management, patient communications, clinical projects, and workflow improvement initiatives.

Communication

Strong oral and written communication skills are required. This role demands tact, diplomacy, and professionalism when interacting with leadership, providers, staff, and external stakeholders. This position must handle confidential and sensitive information with the highest level of discretion while fostering a collaborative and respectful work environment.

The ability to communicate in Spanish, Creole, or both is a plus.

Key Responsibilities

• Manage provider clinical support workflows, including provider portal buckets, clinical inboxes, and patient communications.
• Coordinate medication refill requests according to established protocols and provider preferences.
• Provide clinical oversight and support for call center triage workflows, ensuring patients are directed appropriately based on clinical need.
• Review and route laboratory results, imaging reports, consultation notes, hospital records, and other clinical documents to providers.
• Develop and maintain standardized nursing workflows, protocols, and clinical support processes.
• Lead clinical projects and initiatives that improve patient care, provider efficiency, and operational performance.
• Support Chronic Care Management, Remote Patient Monitoring, Transitional Care Management, and other population health programs.
• Monitor clinical work queues and identify opportunities to improve turnaround times and workflow efficiency.
• Assist with EHR optimization, clinical documentation workflows, and implementation of new technology.
• Develop educational resources and provide training for clinical staff on nursing workflows and best practices.
• Collaborate with providers, office managers, and operational leadership to improve clinical processes and patient outcomes.
• Participate in quality improvement initiatives and monitor clinical performance metrics.
• Serve as a clinical resource for nursing staff and assist with problem-solving related to patient care and workflow.
• Travel between clinic locations as needed.
• Perform other duties as assigned.

Education and Training

• Current Florida Registered Nurse license in good standing.

Experience

• Three years of nursing experience, preferably in ambulatory or primary care.
• Experience with electronic health records; Athena experience preferred.
• Strong organizational, communication, and problem‑solving skills.
• Ability to manage multiple priorities while working collaboratively with providers and interdisciplinary teams.

Physical Requirements

• Level 2 background clearance required.
• Must have all necessary vaccinations, PPD test performed once upon hire.

Disclaimer

WFHC reserves the right to change or modify the job description, including but not limited to major responsibilities, education, certification, and physical requirements.