RN Clinical Liaison

Good Shepherd Hospice; Tulsa (OK); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading hospice care provider in Tulsa seeks an RN Clinical Liaison responsible for increasing hospice use in nursing facilities. This role requires collaboration with referral sources, effective communication, and a commitment to hospice care philosophy. Ideal candidates will possess a current nursing license and experience in sales and customer service, demonstrating strong organizational skills and an ability to build lasting professional relationships.

Qualifications

• Registered Nurse or LPN with a current license.
• Experience in consultative sales and customer service desired.
• Proficient in Microsoft Office tools.

Responsibilities

• Coordinate with physicians and facilities for patient admissions.
• Conduct weekly education/in-services for referral sources.
• Develop market and growth strategies.

Skills

Strong organizational skills

Excellent customer service

Public speaking skills

Sales techniques

Goal-oriented mindset

Education

Current RN/LPN license in good standing

Valid driver's license with acceptable record

Tools

Word

Excel

PowerPoint

Job description

Overview

The RN Clinical Liaison is a registered RN responsible for maintaining and increasing the use of Good Shepherd Hospice in assigned nursing facilities ethically and compliantly.

This role involves customer service, education, and inservicing. Effective communication between GSH and partnering facilities is vital for success.

Responsibilities

1. Work closely with referral sources in assigned facilities to ensure eligible patients receive hospice care promptly.
2. Assist with admission planning by coordinating with physicians and nursing facilities regarding evaluations, admission orders, care plans, medications, etc.
3. Utilize required technology daily (email, Outlook, CRM).
4. Maintain regular contact and conduct weekly education/in-services as set by the Director, including follow-ups with referral sources.
5. Provide customer service through informational visits and evaluations with patients and families.
6. Assist in developing market and growth strategies.
7. Achieve and exceed goals set by the Directors.
8. Promote positive engagement between sales and clinical teams.

Position Conditions:

1. Ability to ethically grow within assigned facilities.
2. Strong organizational skills.
3. High visibility and ownership of territory.
4. Timely completion of reports.
5. Availability for some after-hours work.
6. Excellent customer service and public speaking skills.
7. Desire to network with healthcare professionals.
8. Willingness to attend offsite training and meetings.
9. Adherence to HIPAA, ethics, compliance, and company policies.
10. Clinical decisions made under supervision, in accordance with CMS.

Relationships:

1. Builds relationships with referral sources and facility staff.
2. Maintains positive internal relationships and teamwork.

Qualifications

1. Current RN/LPN license in the assigned state, in good standing.
2. Evidence of license renewal as per policies.
3. Valid driver's license with an acceptable driving record.
4. Knowledge of sales techniques and market analysis, with goal-oriented mindset.
5. Commitment to hospice care philosophy.
6. Proficiency in Word, Excel, PowerPoint.
7. Experience in consultative sales and customer service.