RN Clinic Supervisor

HealthPartners; Brooklyn Center (MN); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

HealthPartners is looking for an RN Clinic Supervisor for its Brooklyn Center Medical Clinic. This role involves leadership, supervising staff, and improving patient care experiences. The candidate will oversee daily operations, ensure compliance, and promote a culture of service excellence.

The ideal applicant must have a Bachelor's degree, RN licensure in Minnesota, and at least two years of supervisory experience. We offer a competitive salary and benefits. Join our team to make a difference in health care!

Qualifications

• Graduate of a Bachelor of Sciences or Arts degree program or health related field.
• Current RN licensure in Minnesota.
• Minimum two years of staff supervisory, leadership or management experience.

Responsibilities

• Supervise staff and ensure compliance with policies.
• Promote service excellence and improve patient satisfaction.
• Use quality management tools to monitor outcomes.
• Plan and manage budget for department.

Skills

Supervisory skills

Organizational skills

Problem solving

Project management

Communication skills

Analytical skills

Customer service

Education

Bachelor's degree in health-related field

Current RN licensure in Minnesota

RN licensure in Wisconsin (within two months)

Job description

You’re part of something bigger at HealthPartners. We are an award-winning integrated health care system comprised of several organizations. Our organization includes a team of 21,000 people dedicated to making a difference for our members, patients and the community. Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities. Here, your contributions help to improve lives and impact health care for the better. If you want to make a difference, we want you on our team.

Job Description

We currently have an exciting opportunity for a RN Clinic Supervisor (Care Delivery Supervisor) to work at our Brooklyn Center Medical Clinic. The Care Delivery Supervisor provides leadership, direction, organization and administration of daily clinic operations in the patient care and ancillary services areas. This position works in collaboration with the Clinic Manager. Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees.

At HealthPartners, you’ll find a culture where we live our values of excellence, compassion, integrity and most importantly, partnership. By working together, we will improve health, create exceptional experiences for those we serve and make care and coverage more affordable.

Accountabilities

1. Responsible for the supervision of staff, including having the authority to hire, transfer, lay off, promote, discipline and discharge, train, reward and review performance of employees. Ensures compliance to organizational and departmental policies and procedures.
2. Patient Service:
   • Acts as an effective, consistent role model of Service Excellence; exemplifying courtesy, compassion, and responsiveness to all customers.
   • Demonstrates that the patient is put first at every opportunity.
   • Talks “service” routinely in order to reinforce a service orientation mindset.
   • Looks for instances of missed opportunities in which employees could have better met customer needs; constructively brings such to their attention and coaches on ways to improve.
   • Identifies training and staff development needs for employees as related to service skills.
   • Holds self and employees accountable for meeting high standards of service toward all customers.
   • Encourages feedback and listens actively to patients, members, and families to understand concerns and experiences.
   • Documents concerns and ensures appropriate investigation and responses occur.
   • Identifies trends affecting patient satisfaction and works with the local clinic or the larger HPMG and Clinics to resolve such trends.
   • Works with staff and other supervisors to identify opportunities to improve patient satisfaction, including discussing patient feedback at staff meetings and setting improvement priorities.
   • Cooperates with HPMG and Clinic leadership regarding the rollout of service excellence initiatives.
3. Quality and Data:
   • Works with other clinic supervisors, providers, front‑line staff and departments to design, implement and evaluate care delivery initiatives.
   • Uses quality management tools and measurements to monitor standards, processes, and outcomes of care.
   • Reviews and interprets quality data feedback and makes appropriate changes to improve outcomes.
   • Facilitates meetings to gather input and provide feedback on care initiatives and outcomes.
   • Participates in creation, update and testing of business continuity and disaster recovery planning and preparation.
4. Financial:
   • Plans, develops and monitors the budget for their area of responsibility.
   • Works with the Manager, Chief of Professional Services and other supervisors to ensure optimal revenue capture.
   • Authorizes expenditures for their area of responsibility.
   • Acts as a responsible steward of resources including time, materials, supplies and property.
5. Job Functions Specific to this Position:
   • Medical supplies
   • Medical equipment
   • Sterilization processes
   • Ancillary staff services
   • Local 113 expert
   • Other jobs as assigned

Qualifications

Required Qualifications

• Graduate of a Bachelor of Sciences or Arts degree program or health related field.
• Current RN licensure in Minnesota.
• Current RN licensure in Wisconsin within two months of hire.
• Minimum two years of staff supervisory, leadership or management experience with a health care team.
• Demonstrated organizational skills.
• Demonstrated problem solving skills.
• Demonstrated effective project management skills.
• Ability to manage resources and staff with budget requirements.
• Strong written and oral communication skills.
• Strong analytical skills.
• Basic computer knowledge and ability.
• Customer service experience with demonstrated strength in communication skills in dealing with patient or public contacts.
• Ability to lead, mentor and motivate employees.
• Ability to understand, implement and monitor care improvement, patient service and access data and processes.

Additional Information

HealthPartners is recognized nationally for providing outstanding care and experience for patients and members.

We offer an excellent salary and benefits package. For more information and to apply go to www.healthpartners.com/careers and search for Job ID # 42344.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.