RN - Clinic Nurse Call Center - Support Services

Bank OZK; Birmingham (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare facility is seeking a full-time Registered Nurse for their Call Center in Birmingham, AL. The role involves managing patient care, performing assessments, and triaging calls from patients and caregivers. Ideal candidates will possess an Associate's degree in Nursing, excellent communication skills, and a passion for patient care. This position offers numerous benefits, including tuition assistance and supportive resources for personal and professional development.

Benefits

100% tuition assistance

Wellness initiatives

Generous paid time off

Paid parental leave

Public Service Loan Forgiveness Program eligibility

Qualifications

• Requires one year of clinical nursing experience.
• Currently licensed or eligible for licensure as a Registered Nurse in Alabama.
• CPR certification required within 30 days.

Responsibilities

• Manage patient care in a clinical area for specific age populations.
• Triage telephone calls from patients and caregivers.
• Schedule appointments and communicate effectively with diverse populations.

Skills

Communication

Interpersonal skills

Self-directed

Flexibility

Customer focus

Education

Associate's degree in Nursing

Job description

RN - Clinic Nurse Call Center - Support Services

• Job ID: 17067
• Functional Area: Nursing
• Position Type: Full Time
• Experience Required: 1 - 3 Years
• Location: Birmingham, AL
• Department: EXT-Support Services
• Education Required: Associates Degree
• Relocation Provided: No

Position Description:
Work Schedule: Monday-Friday 8am-5pm
Work Location: Support Services, PHCC - Avondale Business Center

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

To provide and manage patient care in a clinical area for specific age and patient populations. To deliver care to patients utilizing the nursing process of assessment, planning, intervention, implementation and evaluation. To work within codes of practice and professional guidelines. To accurately and efficiently triage the telephone calls that are received from patients, their caregiver, relatives and other members of the healthcare team. To prioritize patient health problems according to their urgency, educate/advise patients, schedule appointments and make safe, effective clinical decisions under the direction of the patient's physician

Position Requirements:
EDUCATION AND EXPERIENCE:
Associate's degree in Nursing and one (1) year of clinical nursing experience required. Work experience may not substitute for education requirement.

LICENSE, CERTIFICATION AND/OR REGISTRATION:
Currently licensed or eligible to be licensed as a Registered Nurse (RN) by the Alabama Board of Nursing required. Current Cardiopulmonary Resuscitation (CPR) certification required or must be obtained within thirty (30) days.

TRAITS & SKILLS:
Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strives to satisfy the customer's perceived needs.

UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.