RN Care Navigator: Tele-Triage & Care Coordination

Neighborhood-Family-Practice; Cleveland (OH); On-site; USD 60,000 - 70,000; Full time

Job summary

Neighborhood-Family-Practice in Cleveland, OH is seeking a Triage and Care Navigation RN to support the Patient Service Center and other clinical team members by triaging and assessing the signs and symptoms presented by patients over the phone.

The Nursing Care Coordinator will assist with the transition of care after hospital discharge by connecting patients with follow-up appointments and resources to improve overall health.

Qualifications

• Associate’s Degree or Higher in Nursing is required.
• Current, Active, and Unrestricted license as Registered Nurse in the State of Ohio.
• 2+ years of nursing experience in hospital or critical care strongly preferred.
• Ability to speak a second language related to the patient population preferred.

Responsibilities

• Perform telephone triage to assess patient symptoms and problems and refer as needed.
• Enter documentation into EPIC EMR after each call.
• Collect baseline data and develop care plans; educate patients for health improvement.
• Coordinate follow-up care and resources after discharge to improve health outcomes.
• Collaborate within the Patient Center Medical Home team and assist with transitions of care.

Skills

Communication skills

Interpersonal skills

Office software

Education

Associate’s Degree or Higher in Nursing

Ohio RN license (Active)

Tools

EPIC EMR

Job description

Neighborhood-Family-Practice in Cleveland, OH is seeking a Triage and Care Navigation RN to support the Patient Service Center and other clinical team members by triaging and assessing the signs and symptoms presented by patients over the phone.

The Nursing Care Coordinator will assist with the transition of care after hospital discharge by connecting patients with follow-up appointments and resources to improve overall health.