RN Care Navigator/Case Manager (100% Remote)

Jobvite, Inc.; United States; Remote; USD 85,000 - 115,000; Full time

Job summary

HealthMap is seeking a Care Navigator to manage kidney health care for a mixed acuity patient panel. You will coordinate care across physicians, nurses, and other providers, build and maintain care plans, and track patient progress within the Compass documentation system.

Key responsibilities include educating patients on dialysis options, performing health and social determinants screenings, and ensuring HIPAA compliance while navigating multiple time zones and after-hours support.

Qualifications

• Active, unrestricted RN license
• Bachelor’s degree required; 6+ years of RN experience including 3+ years in case management may be considered in lieu of degree
• CCM preferred
• Three (3) years of experience in case management preferred
• Experience in dialysis center or transplant center preferred
• Experience with Medicare and Medicaid preferred

Responsibilities

• Handle in and outbound calls delivering world-class service to our members
• Educate kidney health and related co-morbid conditions as well as optimizing renal replacement therapy
• Engage members into Kidney Health Program
• Follow up with members based on complexity and cadence by policy
• Serve as patient advocate for responding and resolving concerns or barriers
• Utilize community resources and programs in care planning
• Coordinate care between patient, family, treating physician and other providers
• Notify providers of identified patient needs
• Comply with HIPAA and all regulations
• Navigate technical applications – Excel, OneNote, Outlook, Word
• Support after hours and multiple time zones based on business need
• Drive patient and families in their own care and self-management

Skills

Patient advocacy

Care coordination

Effective communication

Strategic thinking

Education

Bachelor's degree in Nursing

CCM certification

Tools

Excel

OneNote

Outlook

Word

Job description

Position Summary

The Care Navigator will be responsible for case management specific to kidney health management. The Care Navigator will complete activities for the continuum of care to facilitate and promote high quality, cost-effective outcomes for patients and focus on the whole patient and care delivery coordination. Managing a set caseload of mixed acuity members, reviewing and/or obtaining member data and entry in HealthMap’s Care Management documentation system (Compass), completing member health and social determinants of health screenings, medication reconciliation, creation and maintaining member-centric care plans, updates of identified problems, barriers, interventions, and goals and assistance with ongoing case management. The Care Navigator will collaborate with internal and external (physicians, nurses, and other healthcare personnel) to assure positive patient outcomes and care coordination.

Responsibilities

• Handle in and outbound calls delivering world-class service to our members
• Educate kidney health and related co-morbid conditions as well as optimizing renal replacement therapy by educating members on the types of dialysis and transplant options
• Engage members into HealthMap’s Kidney Health Program
• Follow up with members based on complexity and cadence by policy
• Serve as patient advocate for responding and working to resolve concerns or barriers
• Utilize community resources and programs in care planning
• Serve as liaison between the patient, the patient’s support network, treating physician, and other ancillary providers as a member of an interdisciplinary care team to coordinate care, resolve nursing problems and assist patients in meeting individualized goals
• Notify providers of identified patient needs based on policy
• Comply with HIPAA privacy laws and all other federal, state, and local regulations
• Comply with company-defined operational policies and procedures
• Comply with company security policies
• Accountable for individual metrics and key performance indicators and identified by the organization
• Navigate technical applications - Excel, OneNote, Outlook, and Word
• Support after hours and various time zones based on business need
• Drive patient and families in their own care and to support self-management

Requirements

• Active, unrestricted RN license required
• Bachelor’s degree required; 6+ years of RN experience including 3+ years in case management may be considered in lieu of degree
• CCM preferred
• Three (3) years of experience in case management preferred
• Experience in a dialysis center or transplant center preferred
• Experience with Medicare and Medicaid preferred

Skills

• Advocate and energize a culture of collaboration, positivity, and motivation
• Strategic thinking and planning
• Deliver effective communication – verbal and written
• Succeed in a challenging environment with changing priorities

Travel

No Travel