RN Care Coordinator

Wollborg-Michelson-Recruiting; Phoenix (AZ); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Wollborg Michelson Recruiting seeks a compassionate RN to provide in-person and virtual support for specialists and diagnostic services in Phoenix, AZ. You will educate patients, coordinate referrals, schedule appointments, follow up, and advocate for patient needs while helping reduce costs and improve outcomes.

Responsibilities include managing the referral process, leading care-coordination programs, supporting patients with chronic conditions, and collaborating with care teams and community

Qualifications

• Bachelor's degree in Nursing is required.
• Active, unrestricted Registered Nurse license required.
• Current CPR certification.
• Experience with electronic medical records; no specific system experience required.
• Customer service or patient support experience.
• Case management or care management experience preferred.
• Ability to communicate effectively with patients, care teams, and external partners.
• Ability to protect confidential information at all times.

Responsibilities

• Provide in-person and virtual support through real-time consultation, patient education, referral coordination, appointment scheduling, and follow-up for specialist and diagnostic services.
• Manage the referral and specialist service process from beginning to end.
• Lead quality programs, including patient outreach related to care gaps and clinical needs.
• Support patients with chronic conditions through education, reminders, and ongoing assistance.
• Manage and integrate office processes.
• Submit service and appointment requests on behalf of patients.
• Provide the care team with referral information and requirements.
• Build relationships with healthcare providers and community organizations.

Skills

Interpersonal skills

Customer service

Communication skills

Empathy

Care coordination

Collaboration

Confidentiality

EMR experience

Education

Bachelor's degree in Nursing

Tools

EMR systems

Referral management software

Job description

Clinical Care Guide (RN)Job SummaryProvide in-person and virtual support through real-time consultation, patient education, referral coordination, appointment scheduling, and follow-up for specialist and diagnostic services.ResponsibilitiesSupport improved patient health outcomes and cost savings.Serve as an empathetic problem-solver and a visible advocate for patients.Explain specialist and diagnostic service recommendations and referral requirements.Manage the referral and specialist service process from beginning to end.Lead quality programs, including patient outreach related to care gaps and clinical needs.Support patients with chronic conditions through education, reminders, and ongoing assistance.Manage and integrate office processes.Submit service and appointment requests on behalf of patients.Provide the care team with referral information and requirements.Build relationships with healthcare providers and community organizations.Perform other assigned duties.SkillExcellent interpersonal and customer service skills.Strong communication skills across multiple channels.Empathy, advocacy, and patient-centered problem-solving.Highly collaborative approach.Exceptional organizational skills and attention to detail.Ability to maintain confidentiality.Experience with case or care management.Experience with electronic medical records.Summary QualificationBachelor s degree in Nursing.Active, unrestricted Registered Nurse license.Current CPR certification.Experience supporting patients, coordinating referrals, and managing clinical services.Reliable transportation and a valid driver s license.RequirementsCurrent license to practice as a Registered Nurse.Current CPR certification.Experience with electronic medical records;no specific system experience required.Customer service or patient support experience.Case management or care management experience preferred.Ability to communicate effectively with patients, care teams, and external partners.Ability to protect confidential information at all times.Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.