RN Call Assist Overnight - Remote in PST

Lensa; Everett (WA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company seeks an RN Call Assist for overnight remote work in the PST timezone. This role involves providing telephone triage assessments, ensuring customer satisfaction, and meeting performance standards. Ideal candidates will have an unrestricted RN license, clinical experience, and strong communication skills.

Benefits

Comprehensive benefits package

Incentive programs

401k contribution

Qualifications

• Required: 3+ years experience in clinical settings.
• Excellent written and verbal communication skills.
• Willingness to master new work routines and methods.

Responsibilities

• Provide telephone triage assessment to Primary Care patients.
• Document calls and inquiries according to department standards.
• Utilize approved protocols for health advice and referrals.

Skills

Clinical expertise

Telephone communication

Problem-solving

Critical thinking

Customer service

Education

Unrestricted WA State or Compact RN license

Bachelor of Science in Nursing

Job description

RN Call Assist Overnight - Remote in PST

RN Call Assist Overnight - Remote in PST

15 hours ago Be among the first 25 applicants

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Lensa is a U.S. career site that helps job seekers discover job opportunities. We are not a staffing firm or agency. We promote jobs on behalf of our clients, which include employers, recruitment agencies, and marketing partners.

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Position in this function is under general supervision, the Staff RN/Consulting Nurse is responsible for providing telephone triage assessment to Primary Care patients by using state of the art telecommunications, information technology and approved protocols; to clients ensuring the efficient use of medical and nursing, facilities and equipment and to provide excellent customer service.

If you are able to work in the PST time zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities

• Utilizes clinical expertise and approved protocols to provide health advice to consumers with clinical questions and makes referrals for health services as appropriate via telephone
• Be able to document calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods
• Documents all inquiries according to department standards for legal/statistical purposes
• Excellent written and verbal communication skills
• Be able to problem solve issues independently as well as work with teams collaboratively situations require assessment, decision-making within the framework of established protocols, excellent listening and communication skills, knowledge of computers, critical thinking skills and the nursing process
• Speaks with a pleasant, professional phone voice and provides superior customer service to internal and external customers
• Ensures performance standards are met and accepts constructive feedback
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Unrestricted WA State or Compact RN license
• 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.), disease management, home health, discharge planning, utilization review, patient education and telephonic nursing
• Ability to work a PST work schedule
  
  

Preferred Qualifications

• Bachelor of Science in Nursing
• American Academy of Ambulatory Care Nursing (AAACN)
• 1+ years of Call Center Nursing experience
• Case Management experience
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
  
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

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