RN Call Assist Overnight - Remote in PST - 2295729

UnitedHealth Group; Everett (WA); Remote; Confidential; Full time

Job summary

A leading healthcare company seeks a Staff RN/Consulting Nurse to provide telephone triage assessments to patients, ensuring high-quality customer service and efficient use of healthcare resources. This role offers flexibility to work remotely for candidates able to work in the PST time zone and requires a valid RN license along with clinical experience.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Qualifications

• 3+ years of experience in a clinical setting.
• Ability to work PST work schedule.
• 1+ years of Call Center Nursing experience preferred.

Responsibilities

• Provide telephone triage assessment and health advice.
• Document calls accurately and timely.
• Ensure superior customer service and meet performance standards.

Skills

Clinical expertise

Customer service

Communication

Critical thinking

Education

Bachelor of Science in Nursing

Unrestricted WA State or Compact RN license

Job description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to startCaring. Connecting. Growing together.

Position in this function is under general supervision, the Staff RN/Consulting Nurse is responsible for providing telephone triage assessment to Primary Care patients by using state of the art telecommunications, information technology and approved protocols; to clients ensuring the efficient use of medical and nursing, facilities and equipment and to provide excellent customer service.

If you are able to work in the PST time zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Utilizes clinical expertise and approved protocols to provide health advice to consumers with clinical questions and makes referrals for health services as appropriate via telephone
• Be able to document calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods
• Documents all inquiries according to department standards for legal/statistical purposes
• Excellent written and verbal communication skills
• Be able to problem solve issues independently as well as work with teams collaboratively situations require assessment, decision-making within the framework of established protocols, excellent listening and communication skills, knowledge of computers, critical thinking skills and the nursing process
• Speaks with a pleasant, professional phone voice and provides superior customer service to internal and external customers
• Ensures performance standards are met and accepts constructive feedback

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Unrestricted WA State or Compact RN license
• 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.), disease management, home health, discharge planning, utilization review, patient education and telephonic nursing
• Ability to work a PST work schedule

Preferred Qualifications:

• Bachelor of Science in Nursing
• American Academy of Ambulatory Care Nursing (AAACN)
• 1+ years of Call Center Nursing experience
• Case Management experience

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCareis a drug-free workplace. Candidates are required to pass a drug test before beginning employment.